Claudia Alencar

Currently as Delivery Director for a digital transformation program in the health segment. Responsible for the relationship and delivery of all projects of this program, which is based on Ageis methodologies within Avanade. Support and management of high performance teams, automation and digital transformation of architecture are part of my responsibilities as well as support in the solution of possible impediments helping the Client to achieve its goals.

•Responsibility: I was responsible for setting up a test factory to Telecom Company. Two cities to manage Curitiba and SP, with the additional leadership of great teams. •Actions: Training, performance improvement, start automation in processes, reports, activities and tests. With additional support from the HR team in hiring professionals. •Results: The project reached its initial objective and more, it marked and marks the entry of Wipro in the Telecom Market. I became the leader of all delivery and NLP of telecom accounts, so I currently lead big team in LATAM, with consulting projects in Chile and Brazil networks, and Test factories in Brazil and Peru, as well as people management in India supported by practices and innovation. •Contractual maintenance: After the stabilization phase, the biggest challenge of this project as far is to continue growing and automate. •Additional challenges: Under my management, the situation of COVID, did not impact the result. The challenge of managing a big team remotely was successful; from the process of hiring staff, becoming aware of the outgoing supplier added to new projects that should be started. Highlights: • Comply with all SLA contracts, avoiding financial penalties • Demand increase • PMOBOOK project management, automation framework in LeanFT, TMMI, Power BI • Main learning: people management and delivering results with innovation

•Responsibility: Responsible for the startup of the company in Brazil base São Paulo, prospection of new opportunities and management of new business in the Telecommunications segment, consulting, products and services, Software and testing factory, governance, PMO and IT processes. •Additional challenges: Leveraging business with a European company without a Brazilian headquarters •Mainly learning: Understanding of the Spanish market in the area of aeronautics and the Brazilian army ,information security project using AI - Artificial Intelligence

Responsibility: •I did new prospecting and new business management in the Telecommunications, consulting, products and services, Software factory and testing, governance and IT processes. •I started and stabilized the operation of creating a Brazil test factory from scratch, the company transferred more local and regional synergistic projects besides Latin America, projects totaling another 55 USD million in the Telecommunications segment. Projects with the objective of providing support and development services, functional tests and the implementation of new governance tools in a test factory. Results: •I won a bidding process to serve the Telefônica customer by completing the negotiation of a project of more than 25M US for a functional testing plant •I was responsible for the commercial and delivery area in the Telefônica project with a functional testing factory. 4-year contract totaling R $ 85 million with an average of over 5000 tests per month to meet the company's quality and IT business areas. •Tools: ALM, Power BI, Dev Ops, agile models, scrum, kanban, lean •Highlights: I hired more than 150 people, set up the local governance area to attend the project using the Power Bi tool and knowledge of management and control •Main learning: The possibility to learn the main processes of a test factory how to gain confidence from Indian culture

Responsibility: •Leaded the prospection of new opportunities and management of new businesses in the segment of Telecommunications, consulting, products and services, software manufactures, governance and IT processes. •Responsible for prospecting new opportunities and new business management in the telecommunications industry, consultancy, products and services, manufactures Software, governance and IT processes. Concluded the negotiation of local and regional synergy projects in Latin America •These projects to support the development and implementation of new governance tools, software development, process consulting, and organizational remodeling amongst others. Results: •Through and my relationship with latam's telco options, I extended business in Brazil in various sectors within TELecom, B2B, BI, BIGDATA, People soft Development, Vantive, CRMs in general, and some Amdocs ERP, Net cracker. of synergistic local and regional projects in Latin America, projects totaling over USD 15 million in Telecommunications operators. Main learning: •Knowledge of Indian culture with a visit to the country, New Delhi, GOA, Mumbai, and sales training and new business approach, a visit to Silicon Valley, where the company had a laboratory for new technologies

•Responsible for managing development plants and USD 25 million contracts with vendors. •I implemented interconnection systems unification - IT Opex, the Tax Receipt unification project in SAP, money map tool for revenue assurance area. I developed systems for fixed and mobile operations on processes for mediation, interconnection, roaming, fraud, revenue assurance, information security, co-billing and VAS systems. •Management upon the implementation and development of local and international projects, support to the definition and strategic planning for business new features

Responsible for managing charging systems development plants, SAP and Support Systems (People Soft, FPW, BDO - Number portability, work force, crystal, CDR tracking, money map, fraud view amongst others).

•Responsible for CRM support systems development plant, billing, collection, (ATIS System - Advanced Technology Information System - Information System with Advanced Technology), software developed in-house by Telefonica Group Spain •Mastering of plants management and SW development services providers’ vendors in Brazil Delivery Center (CBD) for the Latin American region by strategic. •For 40M U £ contract management to multinational vendors for projects on PM model rules (maintenance applications global contract or application maintenance •I assured the quality of the first level of support in customer service in Latin America through the help desk in Sao Paulo by the Brazil Delivery Center (CDB) for CRM products and billing (ATIS - SW) installed in the Latin American operators. •Responsible for the management and control in implementation of new systems and functionalities in Latin American operators