claude sneed

Worked in the Alexa Data Services Department . .Evaluated the performance of Amazon's Echo product. I would examine instances of Echo's interactions with users. In each case, I determined if Echo had performed correctly or not. In instances where it did not perform correctly, I noted the mistakes that it made. This work was designed to make the Alexa model work better, become smarter and be more interactive. .Was trained in transcription and annotation as these areas are vital to understanding how Alexa works. .Consistently completed the work given to me in my assigned queues.

Sold and marketed Fleet Bank home buying services through speaking presentations to realtors and community groups, mass mailings and flyers.

* Rang up purchases generating cash sales for the store valued in the thousands. * Provided excellent service to our customers. * Responsible for cash handling.

* Remotely troubleshot issues on problem calls from Granite customers and field technicians. * Professionally and accurately handled customer requests including technical and non-technical inquiries. * Answered routine questions regarding service installation, product features, outages and component-level problems. * Frequently achieved faster field technician visits to troubled sites than initially scheduled. * Followed up with customers and internal departments to confirm that issues had been resolved in a timely fashion that was satisfactory to the customer.

* Coverall Cleaning Concepts, Stoneham, MA * Customer Service Manager * Managed a monthly caseload of clients. * Contacted clients regularly for quality assurance, collaborated with field consultants, and resolved client service issues and billing disputes. * Maintained business owed records, tracked business loss and customer inspections, and submitted reports to corporate office. * Addressed unsatisfied clients and saved possible lost revenue in the thousands by preventing potential cancellations. * Generated new business by new accounts and supply sales valued in the thousands.

* Shaw’s Supermarket, Cambridge, MA * Cashier * Stocked inventory, rang up purchases and was recognized for providing outstanding customer service.

* Responded to 175-200 inbound inquiries and concerns of applicants regardinmg multiple services per week via telephone and e-mail in a fast paced, call center environment. * Maintained accurate records of call data in Customer Relationship Management system. * Accurately followed service-specific guidelines to provide all applicants with a pleasant and efficient experience and was cited by applicants for providing exceptional customer service. * Regularly exercised discretion and independent judgment with respect to service delivery-escalated issues as appropriate. * Met quantitative and qualitative standards as set by department. * Troubleshot potential problems with web-based applications, including application status, completion updates, and billing inquiries.

* First Indemnity Insurance Agency, Inc., Boston, MA * Sold Lawyers Professional Liability insurance to attorneys and law firms and managed a caseload. * Established the lowest client loss ratio, reviewed/prepared insurance terms and handled account payables and receivables.

* CVS/Pharmacy, Newton Centre, MA * Supervisor * Efficiently managed day-to-day operations, provided above standard customer service and resolved customer complaints and issues. * Directed employees, supervised project completion and planned employee breaks. * Handled cash disbursements, prepared bank deposits and money drawers, and reported daily profits. * Maintained inventory, updated prices, established vendor relationships and oversaw product deliveries. * During the shifts that I directly supervised, I was able to generate $300,000.00 in sales for my store in 2009.