Clarissa Boodram

Collaboratively lead the frontline ticketing operations for the Rogers Centre during baseball and concert events Responsible for being away of all game day activities, related events and initiatives throughout the ballpark and communicate necessary information to staff in an effective manner Presenting and leading pre-shift meetings with Gate Staff to ensure staff are equipped with essential tools and resources to be successful during game and event days Ensuring ongoing and open communication with management with regards to events that occur during each game/homestand Completing a variety of administrative work to streamline the Game Day Operations team in the pre-season Assist with recruitment, mentoring and professional development of the Stadium Operations team Lead and coach the Gate Leads (5) and Gate Staff (100+) to ensure fan-centric approach during the entry process

- Facilitating entrance into the stadium - Troubleshooting technical issues with mobile tickets - Engaging and greeting fans upon entry - Partnering with new team members to provide hands on training - Working outside and providing directions, answering questions or helping facilitate the crowds

Directs fans to their seats and other locations throughout Scotiabank Arena during concerts Monitors section throughout the event to ensure safety of fans and compliance with fan code of conduct Works collaboratively with fellow ushers, security, and supervisors during live events to handle situations efficiently Ensures a safe, clean, and enjoyable experience for fans through communicating across security, ushers, supervisory, venue presentation teams

Create and manage campaigns for field marketing events run by Canada Marketing to ensure accurate pipe generation Develop reports for field event programs to share information across stakeholders within and outside of the Canada Marketing team Collaborate with agency partners to execute our summer Canada Marketing team event including a dinner and a suite night Create Splash campaigns for events to be sent out to customers while managing list pulls, email deployment and design

Communicate with fellow hosts, supervisors, kitchen staff and serving team to ensure quality of service Seat guests according to server rotation times Balance monitoring the coat check as well as restaurant stands Assist servers in setting up for party reservations

Responsible for in person training of the box office team on ticketing software AdmitOne Assisted with cash control, end of night sales balancing and reconciliation Monitored and assisted staff members when needed to ensure high levels of customer service were being delivered Dealt and resolved issues regarding box office operations Worked Veld Music Festival pre-redemption days and throughout the festival for sales and wristband allocation

- Engaging with customers in a passionate and enthusiastic manner to add joy to their experience at my location - Working in a team to apply of 5+ to ensure daily tasks and projects are completed on time - Responsible for training new employees on Indigo's premium loyalty membership program - Achieved top sales for Indigo's premium loyalty membership - Working with a team and independently when creating content for the store social media

- Interacting with customers to provide exceptional experience by providing personalized recommendations based on dietary restrictions - Resolving customer and store concerns in adherence with company policy - Training new team members to guarantee consistent customer service

- Creating meaningful connections with customers to promote loyalty - Having information regarding ingredients in different pastries for dietary restrictions - Responsible for opening and closing duties adhering to company policy and health and safety guidelines - Baking pastries throughout the day when inventory went down

- Working in teams to produce various creative projects such as digital media mashups, marketing plans, research projects and an e-book - Currently pursuing specialized modules in Printing and Publishing and Music and Entertainment