clarisa arcia
support delivery manager
About
Support Delivery Manager at Akamai Technologies
costa rica
costa rica
information technology and services
-
Experience
senior problem manager
dxc technology
Control and manage the Incident and Problem Process through its lifecycle for Enterprise clients. Manages IT Problem Management process to minimize impact to customer operations as well as prevent recurrences. Worked in conjunction with in the Account Delivery Managers, provide training, identify trends for proactive analysis. Client facing role, deliver root cause analysis, and follow up of items until conclusion. Experience on working with Multi Supplier environments across regions.
mte
intel corporation
storage engineer
hewlett-packard
support delivery manager
akamai technologies
ito do quality analyst
hewlett-packard
ITO DO Quality Analyst
Education
tecnológico de costa rica
universidad latina de costa rica
electronics
universidad hispanoamericana (cr)
engineering
clarisa arcia's Contact Information
Phone
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