Clare Lavelle

Program Manager - Stripe Delivery Centers @ Stripe

Country

City

Ireland

Industry

Internet

Skill

User Experience (UX), Litigation, Legal Research, Commercial Litigation, Legal Writing, Legal Assistance, Dispute Resolution, Corporate Law, Leadership, Microsoft Office, Public Speaking, Social Media, Time Management, Teamwork, Microsoft Excel, Customer Service, Microsoft Word, User Experience Design (UED), Interaction Design

Experience

Program Manager - Stripe Delivery Centers

Stripe

2023-6 - Present · 3 yrs 4 mos

Head of Growth Vertical for Stripe Delivery Centres in Mexico City and Bangalore

Program Manager - Executive Customer Relations

Stripe

2022-2 - 2023-6 · 1 yr 5 mos

London, England, United Kingdom

Built and ran a global remediations program, focused on identifying the root cause of user escalations and using data-driven insights to implement appropriate remediations.

Program Manager - Community Operations

Stripe

2021-5 - 2022-2 · 10 mos

Established and ran Stripe's social sentiment program across socials.

Risk Analyst

Stripe

2019-1 - 2021-5 · 2 yrs 5 mos

Dublin, Leinster, Ireland

- Evaluated the loss risk, fraud potential, and terms of service compliance of thousands of merchants via online research and financial data interpretation. - Built and maintained relationships with financial partners. - Worked closely with engineers to build and scale Stripe's risk assessment tools and processes. - Handled all risk-related user escalations in EMEA. This involved immediate case resolution, root cause analysis and reporting of findings to executives.

Intern - Customer Experience

Airbnb

2018-4 - 2018-8 · 5 mos

County Dublin, Ireland

- Directly reported to the Global Head of Customer Experience. - Collected, analysed and interpreted data to distil major themes as part of an employee-led CX innovation effort. - Analysed large data sets in order to develop strategic and actionable recommendations to strengthen Airbnb's CX offering against competitors. - Interim project manager on a global project to improve internal knowledge and understanding of customer experience.