Clare Xu

Oversee and manage end-to-end supply chain operations, including procurement, logistics, warehousing, and inventory control. • Develop and maintain relationships with domestic and overseas suppliers, negotiate purchase terms, and ensure timely and cost-effective procurement of materials and products. • Coordinate production schedules, delivery timelines, and replenishment plans to ensure adequate supply for all company-operated and franchised stores. • Establish and monitor inventory management systems to maintain optimal stock levels and minimize waste or shortages. • Work closely with the operations, finance, and marketing teams to forecast demand, plan procurement budgets, and optimize supply chain efficiency. • Evaluate supplier performance, quality control, and logistics partners on a regular basis, and recommend improvements to ensure compliance with Company standards; and prepare periodic reports on supply chain performance, including cost analysis, lead times, and vendor reliability, and implement corrective actions where necessary. • Lead 3PL contract management including negotiations, renewals, and performance-based incentive structures ensuring optimal service levels and cost outcomes. • Develop and enforce robust governance routines, SLAs, and KPIs to measure fulfillment accuracy, speed, cost-to-serve, and customer experience. • Drive joint business planning with 3PL partners focused on innovation, capacity planning, and continuous improvement. • Manage day-to-day operations across multiple distribution centers, ensuring reliable and efficient fulfillment across all channels. • Oversee network capacity, throughput, and efficiency to support growth, peak seasons, and new channel expansion. • Lead efforts to optimize warehouse layouts, order processing, and transportation interfaces in collaboration with 3PL partners.

Oversee all aspects of daily operations, including production, quality, maintenance, and sanitation. • Manage labor cost, spending and develop plans to improve performance, assess reports to evaluate performance, develop targeted improvements that the team is running 110% to goal on a consistent basis with 7% labor savings. • Streamline and enhance operational excellence processes in production methods, equipment, operating procedures, implemented changes that improved quality metrics of right first time rate from 89% to a record breaking 98.5%. • Identifying bottlenecks and inefficiencies, implementing solutions to improve the end-to-end supply chain journey, has driven 30% efficiency increase showing in cost per box, from a 4.5 efficiency to 6.0 efficiency. • Manage and optimize DTC fulfillment center wms systems, track and develop real time process and key metrics on data dashboard, has driven a 20% increase on cycle time. • Engage in collaborative employee coaching and development with a team of 50-60 in a manufacturing and assembly e-commerce FDA regulated environment, built out team from scratch and driving positive culture of on time delivery. • Consistently developing team leaders/members professionally for internal promotions to support different job functions and other leadership roles. • Collaborate with engineering team driving the best records for automation production numbers, quality passing rate, and best efficiency streaks in the company. • Oversee the implementation of service standards, training programs, and quality assurance measures to maintain a consistently high level of customer satisfaction. • Balance safety, quality, productivity, and team morale under a fast-paced production work environment. • Work with 3rd party contractors/vendors, draft request for proposal and pricing development for various projects • Collaborate with inventory planning and procurement teams to maintain healthy stock levels and reduce stockouts across 3PL network.

Managed a cross-functional team to lead all aspects of a $30 million yearly revenue’s business operations with 15 locations and 1 central commissary in NYC area. • Oversaw manufacturing, purchasing, store sales, ensuring each is reaching goals set by CEO. • Identified areas of process improvement, build in efficiencies, and executed change with a clearly structured store operations management system, ensured company-wide operations were structured to efficiently support all areas of the business. • Ensured that operational policies and procedures are developed, effectively implemented, and maintained to achieve organizational consistency and efficiency. • Developed a strictly controlled recipe implementation with special portion kitchen tools that ensure taste consistency. • Designed and implemented new user-friendly POS systems with IT team and external vendor that has saved 30sec each order, it also included a personalized reporting when it comes to customers trends. • Developed interactive training materials on e-learning system, streamlined training process and step increase plans, lowered staff’s turnover rate at 10% each year. • Built new store locations when it comes to filing drawings, store design and develop new teams. • Supported and set strategic planning for central commissary production. • Set and enforced performance metrics when evaluating store managers. • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems on a store level.

Oversaw inventory control, while developing new inventory systems along with setting up new central commissary. • Evaluated overall store performance by gathering, analyzing, and interpreting sales performance on a monthly basis. • Ensured the stores run with legality and conformity to company regulations, regional laws, property requirements. • Lead, trained and developed 5 other operations managers and operations assistants, promoted store managers. • Reviewed financial information and adjusted operational costs to promote profitability at a 5% yearly increase by researching and coordinating with different vendors that offers better price products/services. • Prepared and reviewed the annual budget for each store/region of responsibility, working with store managers on cutting labor cost at 8% each quarter. • Analyzed regional market trends and discovered new store locations for expansion, has helped the company grow from 7 to 15 stores locations.

Coordinated daily restaurants management operations as their direct support. • Oversaw customer support process, strategizing to enhance overall customer satisfaction on yelp and google reviews • Conduct weekly schedules on for employees across all stores, implemented new scheduling systems. • Conducted store visits and audits to ensure operations standards, implemented and designed audits applications. • Translated and transcribed company promotional videos from major national food channel using Adobe Premier Pro. • In charge of hiring and training new store employees, developed standard training procedures. • Coordinated the organization of annual non-profit international concerts in Madison Square Garden.

Coordinating video shoots in an 11,000 square feet studio in West Village New York including Saturday Night Live, NBC Universal, Food TV Network, CBS News, TV commercials, music videos, and print photos for big corporate brands In charge of booking, shoots preparations, setting up the space with clients and supervising production wrap Responsible for filing productions photos/videos and updating the contents on studio websites.

Collaborating with directors, actors, creative teams and backstage crew for successful show production Coordinating backstage schedules/meetings for rehearsals and performances

Creating, producing, and managing shows that range from Broadway, Off-Broadway, international showcase and innovative ideas including “Disenchanted”, “All That Glitters”, “Crazy For You”, and “Japan Day at Central Park” etc Coordinating meetings with Chinese investors and producers; doing research for Broadway shows based on stats in order to make market plans and budgets.