Clara Wong

Vancity Credit Union is Canada's largest community credit union, a values-based financial co-operative serving the needs of its more than 509,000 member-owners and their communities. I support the Talent Acquisition administrative + operational needs of our head office and community branches! • Serve as initial point of contact for hiring managers and employees, including the Vancity Community Foundation and Vancity Community Investment Bank, • Manage Talent-related tickets and inquiries on two ticketing systems (including ServiceNow) and shared inboxes. Maintain comprehensive knowledge to advise on recruitment, employment, collective agreements, compensation and retirement, benefits, and other related organizational policies. • Utilize UKG Pro (HRIS) and other HR systems for operational functions of the recruitment cycle, including job postings, offer letters, background checks and new hire paperwork. • Manage and update recruitment standard operating procedures (SOPs) and templates • Lead high volume administrative support for large recruitment projects, to ensure timely hiring. • Subject matter expert on Talent Acquisition systems and tools. Research new tools and systems to automate and increase efficiencies for team. • Complete accurate and timely delivery of metrics reporting when required by the business and People & Culture leaders. • Partner with internal teams such as FP&A, People Services and HR Business Partners regarding new hires and internal moves. Some things I'm proud of: • Taught myself Power Automate and Power Apps to create workflow automations, optimizing our onboarding/pre-hire processes!

As a Senior Associate on the Campus Talent Acquisition team, I played a pivotal role in supporting early talent recruitment across 3 business lines in Vancouver and Winnipeg offices. In this role, I wore several hats such as acting as a support system for prospective candidates, empowering PwC staff to serve as firm champions, and innovating new initiatives to deliver a world-class candidate experience! A bit more about what I did: • Led PwC’s Talent Acquisition strategy in the attraction, selection, and conversion of prospective CPAs for Vancouver and Winnipeg • Collaborate with business partners, human capital teams (CoEs, Learning & Development, HR Operations), and coaches to ensure new hires receive a positive and effective onboarding experience. • Lead and facilitate attraction and engagement events - everything from info sessions, workshops, networking events to conferences for prospective candidates. • Oversee summer internship and co-op programming. Managed a 30k budget to organize socials, personal and professional workshops, and panels. • Deliver training sessions to PwC staff and partners on selection and interview processes, as well as preparation calls for recruitment events and initiatives. • Coordinate in-person and virtual interview schedules for candidates and interviewers. • Utilize Workday and internal dashboards to monitor and maintain data to compile regular reports on recruitment metrics and progress. • Coordinate job postings on various internal and external school/industry websites. • Serve as a Microsoft Mentor to support my team in a firm-wide migration to Microsoft 365 Some things I'm proud of: • Spearhead new events and initiatives such as: PwC Coffee Chat Program to facilitate +300 coffee chats, Recruitment Rundown (A virtual AMA session), and Women in Accounting event • Moderate a 1 on 1 virtual Q&A session with PwC's Canada CEO for 150+ interns

As an HR co-op student, I worked alongside the CRA's Labour Relations team, assisting both management and Human Resources advisors. Some of my activities and duties include: • Triaging incoming HR tickets and assisting with file management on cases relating to discipline, accommodation, and grievances • Providing guidance on HR tickets related to collective agreements • Working alongside HR advisors to create training materials for managers Some things I'm proud of: • Support with a migration to a new case management tool - leading training sessions and creating documentation for our team • Created a dashboard capturing COVID-19 staff cases, presented to the Western Regional Director each week

The Bolton Academy of Spoken Arts (BASA) is Western Canada's largest speech arts school. With over 600 students, BASA's goal is to develop strong communication skills through speech arts and writing classes. My role as an administrator included both client-facing and staff supporting duties such as: • Managing the company email which involved answering new and current client inquiries, forwarding mail, and handling the mailing list • Assisting with the preparation and execution of student events • Handling student invoices, payments, and company expenses using Quickbooks • Monitoring staff communication channels to ensure online classes are running smoothly and assisting with technical issues that arise

BUS 201 (Introduction to Business)

Notable achievements and activities: 1st Place, Human Resources - JDC West 2022 LAUNCH Leader - BASS (2018-2019) Director of Awards - BASS Celebration Gala (2018-2019) Student Mentor - BASS (2018-2019)