claire lance

Executing Sales and Marketing strategies to maximize the profitability of the hotel while maintaining guest satisfaction Securing new accounts and maintaining existing accounts Developing and maintaining relationships with clients to secure group and meeting business Analyzing daily, weekly, monthly and yearly reports and trends to determine sales strategies Creation of the yearly marketing plan for the hotel Maintaining all social media channels

To keep it short: On the sales end- Developing partnerships with companies to bring in business not only for us but for other attractions, restaurants and hotels around us Coming up with different ideas and strategies to bring in more groups, businesses and events to our attraction Providing up-to-date, accurate and friendly information to potential customers as well as returning customers. On the Events end- In charge of booking, selling and coordinating all events, groups, schools, birthday parties and tour buses. Making sure all events run smoothly and more importantly making sure the client has an amazing experience.

* In charge of payroll, accounting, taxes and workers compensation. * Handled all customer service complaints as well as employee complaints * Daily duties included inventory, accounting, answering multiple phone lines, entering taxes, and handling front desk duties when needed * At the front desk I was handling tasks such as answering phones, making appointments, cashing out clients, and keeping up with monthly totals for each hair stylist.

* On a daily basis I would be keeping up with invoices, entering receipts, booking and quoting moves and scheduling deliveries. * At this job I received my certification in Hazardous Materials training and I trained others at the company as well. * I acted not only as an office manager but also as an accounts payable representative. I was in charge of making up contracts for moves, storages and crating jobs that came in through the company. I also sent out invoices and made sure that they were followed through with. * Computer programs used include Microsoft Office, Excel and Quick Books

* Achieve budgeted Fair event count by scheduling events in schools within assigned * Achieve budgeted revenue goals within assigned territory * Develop and expand customer relationships * Partner with the Operations Department * Build productive working relationships with both internal and external customers * Work with business partners to implement new technologies, staying abreast of current sales process/expectations as developed * Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances

* Identifiy business opportunities by identifying prospects and evaluating needs; researching and analyzing sales options. Actively solicit, negotiate, and secure new business to achieve room night plan * Coordinate hotel bid proposals, present to clients, and secure business * Represents CCCVB by establishing contact and developing relationships with prospects; recommending solutions with hotel partners * Remain current on industry trends, market activities, and competitors. * Assist in developing and coordinating marketing plan * Promote the destinations by participating in industry trade shows and conferences * Prepare reports by collecting, analyzing, and summarizing information. * Develop and implement familiarization tours for group markets. Assists with special meeting/convention market projects as needed and assigned.