Claire Hale

Visitor Operations and Experience Manager @ National Trust

About

An operations and experience manager who is able to blend strategic oversight with an instinct for exceptional on the ground delivery. Developing high performing staff and volunteer teams to shape a warm & inclusive visitor welcome alongside the use of data insight to continually refine the visitor journey. Ensuring strong operational planning, budgeting and risk management together with the ability to build partnerships (internal & external), drive growing support, champion accessibility and advocate for volunteers. Thriving on excellent communication, confident decision making and the creativity to develop experiences that deepen engagement with people, places, nature & heritage.

Country

United Kingdom

City

Blakedown

Industry

Museums & Institutions

Skill

Microsoft Office, Leadership, Sales, Microsoft Excel, Microsoft Word

Experience

Visitor Operations and Experience Manager

National Trust

2022-1 - Present · 4 yrs 9 mos

United Kingdom

Visitor Experience Manager

Hagley Hall

2021-7 - 2022-1 · 7 mos

Hagley, Worcestershire

Corporate Engagement, Visitor Welcome & Membership Manager

National Trust

2016-3 - 2021-7 · 5 yrs 5 mos

Birmingham, United Kingdom

Improving the standards of visitor engagement & welcome, driving income generation and growth (through various channels including membership, events and fundraising), developing and rolling out a corporate volunteering programme, establishing partnerships with external stakeholders and management of both staff & volunteers.