claire friedman

* July 2019 * Departmental Quarterly Quality of Service Award * October 2018 * Departmental Employee of the Quarter Award * July 2018 * Departmental Quarterly Quality of Service Award

Three-years experience supporting federal Training Program Director to administer International Association for Continuing Education and Training (IACET)-accredited training program targeting federal energy, facility, and sustainability managers. Program Evaluation and Reporting: Aggregate and analyze user satisfaction survey data for training courses as the basis for comprehensive fiscal year-end reporting for 80+ accredited training courses Accreditation Management: Administer documentation, guidelines and SOPs for all accredited and unaccredited courses Meeting Presentation: Present program updates to federal stakeholder groups at meetings and conference calls on behalf of federal training program clients

* Three years experience coordinating development and roll-out logistics for national federal outreach campaigns targeting federal employees about their role in agency energy and water savings. * Dept. of Energy Federal Energy Management Program's (FEMP) annual "You Have the Power" campaign and "Energy Action Month" campaigns (2009-2012) * U.S Architect of the Capitol (AOC) "Power to Save" and Earth Day campaigns in (2010) * DOE Energy Efficiency and Renewable Energy (EERE) "Get Current" campaign (2010)

* Supported Executive Partner and Office Manager at a fast-paced interior architecture firm in Manhattan. * Client Care and HR Support * Materials Librarian and Vendor Relations * Internal “Green Team” member

Supported firm leadership and collaborated with research team at the sustainable development consultancy affiliated with Cook + Fox Architects. Research and Report Development: Develop research agenda and final report on social sustainability strategies for a large eco-resort in Costa Rica; calculate the official carbon footprint of the 2007 Rockefeller Center Christmas Tree Executive Presentation Development: Develop draft executive .PPT presentation and hard-copy handout materials on carbon footprint reduction for annual Harvard Medical School Center for Health and Global Environment (CHGE) board retreat Workshop Facilitation Support: Support workshop facilitators and prepare workshop proceedings following affordable housing development charrette in Colorado’s Roaring Fork Valley

Completed two separate month-long college internships at master-planned greenbuilt, New Urbanist community development in tidewater Virginia. Jan. 2005 Residential Green Building Research: Coordinated with executive staff to research, compile, and organize information for a homeowners’ guide for residents of “green” built homes in the planned sustainable community. July 2004 Sustainable Urbanism Research: Developed research agenda and comprehensive report on green building design standards at national, state, county, and municipal levels to inform Haymount’s green urbanism design guidelines.

* Completed semester-long internship with Sarasota County's Office of Sustainability. * Energy Policy Research: Provided research assistance for Sarasota County’s Sustainable Sarasota alternative energy initiative; gathered and summarized available municipal, county, and regional-level policies. * Research Agenda Development: Worked closely with program staff to develop and execute research agenda on fuel cell battery technology for municipal energy generation pilot project * Workshop Facilitation Support: Supported public informational workshops about Sarasota County's green initiatives

* Five-years experience as First Lieutenant to President at agile 501(c)(3) environmental education non-profit in Washington, DC; proactive, flexible and solutions-focused. * Project Management: Manage day-to-day team operations and project scope * Strategic Planning: Develop strategic monthly, quarterly, and fiscal-year milestone, timeline, and scope-of-work plans for simultaneous projects * Marketing and Graphic Design: Produce multi-channel marketing communication campaigns featuring coordinated digital media collateral * Research and Analysis: Develop succinct and focused strategy and policy memos based on research and market analysis * Client Communications: Draft a high volume of client and stakeholder correspondence * Meeting Facilitation: Facilitate in-person and virtual client and team meetings * Project Administration: Administer enterprise cloud file storage, project document archives, and team calendars

Coordinate with Development Services Department (DSD) staff to identify, design, test, and roll-out effective, customer-friendly ways of doing business. Day to day, my work entails researching best practices, communicating with department leadership and staff, analyzing metrics to identify and understand trends and opportunities, facilitating internal project teams to develop and test workflow solutions and communicating change to staff and customers. I work closely with IT staff to evaluate and implement opportunities to better use technology and train staff on new hardware and software solutions.