Camille Kasiban

Managing technical implementation of Shopify Plus and POS for Large/Enterprise merchants.

• Strategically execute and design digital sampling programs for a large portfolio of emerging and conglomerate clients • Deliver data, insights and recommendations to clients that have an acknowledged impact on their business through quarterly business reviews, or more frequent touchpoints • Optimize the client journey by developing efficiencies within the internal Sampler Client Success team in order to proactively deliver positive experiences • Advocate for clients across all Sampler functions; liaise with the Product team to align on future feature releases, to continue to enable clients for success

• Manage and onboard a portfolio of enterprise and mid-market level accounts by providing exceptional customer service, reduce churn, and identify growth opportunities • Assist in troubleshooting for any technical inquiries within Vend Point of Sale as well as manage third party integrations; such as eCommerce (Shopify, WooCommerce, BigCommerce), marketing applications (MailChimp, Marsello) • Proactively ensure customers are kept up to date on Vend software features and updates throughout their tenure through product adoption, monitor NPS and CSAT • Conduct quarterly business reviews with key stakeholders of retail business to review Vend’s impact on their business and offer suggestions to drive further business • Utilize CRM programs such as Salesforce and ticketing software Zendesk in order to efficiently record customer data and offer timely technical support when needed

• Manage a pipeline of leads through all inbound channels • Reach out to leads in order to qualify their eligibility and fit for the Vend software through SQL process, with an understanding of their business needs and Vend’s product capabilities are aligned • Drive high quality leads to sales team, ensuring a closure rate of 30% or higher • Meet and exceed designated sales targets on a monthly basis

• Daily client liaison on several programs • Manage project execution (creative, studio, production) • Lead brand ambassador training sessions and on site brand ambassador management; create brand ambassador training manuals • Onsite event management (load in – load out) • Manage estimates and budgets for client approval • Assist Talent Manager with sourcing brand ambassadors for programs based on program and client requirements • Assist with program (pre-activation and onsite) social content

• Responsible for assignment of all projects to creative resources (art directors, copywriters, videographers) • Work with Account Services team and Project Management team to ensure timelines are reasonable and that assigned time coincides with schedule • Assist with production on assigned projects

• Handle all administrative and clerical duties for Turner Investments • Schedule meetings and manage calendars for three financial advisors • Utilize CRM tool to update internal client database and maintain compliance standards • Lead new client onboarding by accurately preparing and processing all client documents efficiently and accurately • Handle and resolve any deficiencies with existing accounts • Interact with clients in person and over the phone in a professional manner • Assist with occasional marketing materials such as email blasts to clients, and website layout updates

• Maximizing sales through floor managing within the essential areas of the store • Motivate and train staff to enhance exceptional customer service within the store in order to optimize sales • Maintain company standard within sales and performance level of staff • Demonstrate and abide by company standards in order to act as a leader towards staff • Build and maintain positive customer relationships • Keeping loss prevention awareness in order to protect all core assets

• Assist store manager with all daily management and operations within the store • Train staff on maximizing every moment with clients while on the sales floor, and towards the transaction • Responsible for all opening and closing procedures • Lead and drive sales floor while ensuring all zones are covered to meet the store’s needs