Chengjie Zheng

●Initiated and qualified a $2M+ SaaS-aligned pipeline project, prospecting and engaging C-level decision makers to strengthen market penetration in North America. ● Spearheaded delivery of a $1M+ automation system for Amazon, ensuring client success while building long-term account expansion opportunities. ● Expanded enterprise client relationships by developing tailored outreach strategies and driving a 30%+ CSAT improvement through proactive communication and solutions. ● Utilized Salesforce CRM to track pipeline progress and manage partnerships with 5+ regional system integrators, enabling service coverage across 3 major logistics hubs

● Built a client pipeline through cold outreach and industry events (e.g., ProMat), generating 50+ qualified leads and securing 3 pilot projects with Amazon, UPS, and Honeywell. ● Created and maintained a client intelligence database; developed customized presentations based on operational pain points, increasing follow-up conversion rate by 50% and activating 50+ high-potential leads. ● Collaborated with R&D to deliver four tailored automation solutions valued at $350K+, overseeing full project execution and driving 25% YoY revenue growth in the U.S. logistics sector

● Designed marketing campaigns and created content across Instagram and LinkedIn, enhancing outreach to health conscious education communities. ● Built a partnership database of 300+ K–12 and higher-ed institutions, streamlining administrative workflows and reducing communication delays by 30%. ● Led a 5-member student team at Johns Hopkins University on 3 community-based engagement projects, improving coordination and service delivery under faculty mentorship.

- Performed a range of truck and trailer-related service tasks, which encompassed cleaning vehicles, conducting thorough checks upon vehicle returns, and efficiently delivering vehicles between service and customers. - Collaborated with team members to share successful sales strategies, identify and resolve customer issues, and then offer expert advice and guidance to ensure customer satisfaction. - Consistently achieved and exceeded weekly and monthly sales targets, employing persuasive and consultative selling techniques to close deals and drive revenue growth.

- Created a strategic partnership with Blackstone Launchpad at UT Austin and UT Dallas to support the growth of the company's technology startup division, resulting in a 50% increase in new business leads - Arranged different speaking engagements and meetings with Haidilao International Holding Ltd. with the company founder

- Running the social media accounts of the company. - Design posts, and help the funder to create social media campaigns - Holding up events with the company's partner.

- Attended weekly meetings to analyze the market, analyze the competition, discuss product positioning, and target customer base profiles - Worked with a great startup that developed a unique strategy to approach market needs - Conducted market research and analysis to identify emerging trends and opportunities, contributing to developing new business strategies and initiatives, which led to a 25% improvement in market share.

- Managed over 4,000 phone calls, emails, and other communication channels to provide excellent customer support to guests and staff members, resulting in a 15% improvement in customer satisfaction. - Developed exceptional communication and problem-solving skills while interacting with a diverse range of guests, successfully resolving issues and enhancing the customer experience. -Collaborated closely with various departments, such as the kitchen and dining teams, to ensure seamless guest experiences by accommodating dietary restrictions and preferences, leading to a 20% increase in positive guest feedback on Google reviews and Yelp. -Maintained accurate records and performed administrative tasks such as data entry, scheduling appointments, and managing office supplies