Chong Jing Shuen

• Supported end-to-end development of leadership programs, including studio production, content structuring, and digital deployment to e-learning platforms. • Coordinated HRD Corp claim documentation and compliance processes under HRD Corp. • Localized leadership content (English–Mandarin) to expand cross-cultural engagement. • Produced and distributed short-form educational content across YouTube, Xiaohongshu, and Bilibili. • Contributed to the setup and operational workflow of a new business, supporting client journey coordination and process documentation.

• Managed end-to-end client onboarding, scheduling, and follow-up processes, ensuring smooth service delivery and positive client experiences. • Acted as the main liaison between clients, caregivers, and multidisciplinary teams, fostering clear communication and timely coordination. • Maintained accurate, confidential records in compliance with ethical and legal standards. • Developed and improved standard operating procedures to enhance workflow efficiency and documentation consistency. • Resolved sensitive issues with professionalism, empathy, and effective problem-solving. • Supported process improvements by implementing structured templates and tracking systems for appointments and reports.

• Provided personalized recommendations for suitable classes based on students’ academic needs and learning styles. • Maintained and updated student records to ensure data accuracy and support operational efficiency. • Assisted in class scheduling and enrollment processes, ensuring smooth coordination between students, parents, and tutors

• Independently prepared camp materials for a program serving more than 200 participants, ensuring all resources were organized and ready for smooth delivery. • Provided on-site assistance during events, ensuring smooth logistics and positive participant experiences. • Engaged in proactive client outreach to build rapport and drive engagement

• Facilitated recruitment and onboarding of international interns, strengthening cross-cultural communication and collaboration. • Coordinated with global teams and local companies to manage internship programs, ensuring smooth stakeholder engagement. • Provided ongoing support and guidance to international interns, addressing inquiries and helping them adapt to new cultural and professional environments

Achiever Awards Recipient

School Achievers Study Award Recipient