cindy willey

* Processed Conventional, FHA, and VA refinance loans in all states. Administrative support for 6 Loan Officers. * Coordinated with various staff for operational support activities of the unit. * Served as a liaison between departments in the resolution of day-to-day administrative and operational problems. * Scheduled and coordinated meetings, appointments, and other similar activities for supervisors. * Responded to customer inquiries, verified employment, requested payoffs, reviewed title * searches and credit reports, ordered flood certification and insurance declarations . * Handled calls and promptly forward them to appropriate persons among 25 employees. * Composed and distributed inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the same time maintaining confidentiality. * Established and maintained electronic records management system for all incoming and outgoing correspondence.

* Provided non-medical in home care and assistance for senior adults (parents) suffering from Alzheimer’s disease. * Made inquiries to find doctors who were in the top of their field in Alzheimer Care to ensure effective medical care. * Provided clerical assistance/bookkeeping to pay bills and kept records of disbursement. * Scheduled doctor’s appointment and arranging transportation. * Researched and interviewed nursing homes - conducting back ground checks to ensure safety and good quality of care. * Demonstrated patience and understanding in diffusing extremely anxious and traumatic situations for confused parents.

* Processed Conventional, FHA, and VA refinance loans in all states. Administrative support for 5 Loan Officers. * Provided first line customer contact which included maintaining computer records, review credit reports, assessing customer needs and mailing appropriate literature and specifications. * Compiled, organized, and reviewed customer correspondence and financial reporting for completeness and consistency. * Forwarded leads to appropriate member of sales staff. * Expedited the loan process to ensure loans went to closing on time and that no late fees were assessed due to information not being correct. * Accurately processed high volumes of extremely confidential client data, meeting tight deadlines and requirements.

* Communicating with clients and banking representatives, processing loan paper work, and handling critical closing details. Administrative support 5 Loan Officers * Ordered title, appraisals, flood certification, credit reports and insurance declarations. * Ensured compliance with rules, regulations and researching data for accuracy. * Recognized for outstanding customer service skills; resulting from exceptional customer experiences which generated customer referrals. * Validated documents from borrower and third party vendors raising value to the company by eliminating late fee charges.

* Monitoring customer accounts for compliance of terms in which they were approved. Administrative support for 25 Sales Associates. * Communicated with sales department on any actions taken on their account as well as the account status. * Review credit report for new customers. * Kept customer updated on accounts, helping with any question or concerns that they may have. * Generated repeat business by providing outstanding customer service. * Locate and notified customers of delinquent accounts by mail or telephone to solicit payments.