cindy woolsey

* ICS Wholesale Account Team * Manage relationships with 250+ General Carrier IXC's and CLEC's. * Project Management, Contract Negotiations, Subject Matter Expert for Collocation. * Developed Training material, Job Aids, Billing and Process Improvement Documents.

* Interconnection Services * Issuance of Special Access Service Orders, Customer Support, Special Projects. * Assisted with the Successful Development, Requirements, Testing & Implementation of ASR Taskmate Order Processing System. (ATOPS/PTOPS) * Relieved as Manager leading group of Service Representatives, responsible for day to day process including Work Schedules, Distribution of Work Load, Customer Escalations, Daily Reports and Continuation Training. * Promoted as Collocation Manager on the Wholesale Account Team.

* Dispatch Technicians for Installation & Maintenance of all Telecommunications Services. * Assist Technicians with resolving all issues on site with Configuration & Firmware transfers & updates, as well as Technical support on Routers utilizing Tberd and Sunset test sets. * Assist Customers with Escalations, Resolving Issues to Ensure Accurate Provisioning and On-time Completion of Work Orders. Assist Customers with Invoice process. * Process uploads to SupportPath, such as Invoices, Signed Work Orders, Site Survey's and Completed Installs, as well as Educating & Assisting Technicians with the Invoice Process. * Input correct Customer Billing Codes, Work Order Codes and Rates to SupportPath to ensure accuracy when creating Invoices.

* Recruit New Members and Organize Events. * Monthly Membership Reports, Review Monthly Dental and Vision Insurance Invoices for Accuracy and Payment. Develop Job Aids for Insurance and Membership Reports/Process. * Special Projects utilizing Excel and PowerPoint as needed. * Recognized as Top Recruiter.

* Buyer, Sales, Marketing and Customer Service working in a Family Owned Retail Soccer and Awards Store Managing all aspects of the Business. (25+ years in business) * Design, Engrave, and Build Trophies and Plaques. * Develop Sales Ads and Newsletters to Create Revenue.

* Manage Projects for EarthLink, BullsEye Telecom & other Telecommunications Companies deploying VoIP, MPLS, MetroE & other Telecommunication Product Offerings. * Assist with the Development of MOP (Method of Procedures) for Scope of Work to be performed to ensure complete & accurate installs. * Secure Highly Qualified Technicians, Negotiate Rates, Dispatch all Service Orders within project, Initiate Procurement & On-time delivery of Equipment, Assist with Resolution of all Issues, Manage Process to Completion, including Invoice & Billing Process as needed. * Manage Relationships, Meet and Exceed Customer Expectations to Ensure Overall Success of Project. * Create reports to measure Progress, Profitability & Success of Project.