cindy wolf

Service Delivery Management/Program Management /Project Managemet

* Application Testing * Led and coordinated end-to end application integration testing * Organized and planned integration test activities in concert with IT project delivery schedules * Partnered with the business to develop test scenarios and scripts * Created appropriate test data * Analyzed and documented test results to drive system corrections and improvements. * Recommend changes to process or tools and assist with implementation of approved changes. * Ensured QA Process Standards * Attended review meetings during appropriate phases of the Life Cycle to drive QA standards. * Signed off on QA deliverables for appropriate phases of Life Cycle. * Recommended changes to the process and standards and assisted with implementation of approved changes. * Project Management. * Worked effectively in teams enabling QA across multiple business and IT disciplines. * Prepared documentation and reporting as required.

* Data Center Start-up * Distribution Center Start-up * Hardware Deployment * Software Deployment * Support for 250 end users

* Supported Mainframe and Data processing for multiple facilities in a campus setting. * Desk top support servicing 250 end users * Call center operator- supporting high volume/fast pace environment * LAN Administration * Lotus Notes Administration * Completed distribution center start up for device deployment in Northern Kentucky * Completed distribution center systems migration for Distribution Center in Europe * Assisted in training support staff

Process Subject Matter Expert for ServiceNow with an emphasis on Service Catalog and Inventory/Asset lifecycle Management