cindy pineda

* Answered and managed incoming and outgoing calls while recording accurate * messages. * ­ Set up appointments for several sales representatives * ­ Maintained a clean reception area * ­ Data entry and filed away all customer information * ­ Obtained signatures for financial documents such as credit card payments * ­ Reviewed and updated customer files with and service issues * ­ Directed calls to appropriate individuals and departments * ­ Addressed customers concerns and resolved their issues on the spot providing and * ensuring quick customer service

* Greeted customers entering the store to ascertain what each customer wanted or * needed. * ­ Described product to customers and accurately explained details and care of * merchandise. * ­ Politely assisted customers in person and via telephone. * ­ Communicated with vendors regarding backorder availability, future inventory and * special orders. * ­ Recommended, selected and helped locate and obtain out­of­stock product based on * customer requests. * ­ Restocked inventory every month and reviewed cash operation data to verify proper * replenishment. * ­ Bagged, boxed or gift­wrapped sold merchandise per customer's request. * ­ Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. * ­ Organized store merchandise racks by size, style and color to promote visually * appealing environment. * ­ Replenished supplies, bags and other materials at each cash wrap.

* Routinely answered customer questions regarding merchandise and pricing * ­ Maintained cleanliness and presentation of stockroom and production floor * ­ Assisted with receptionist duties and file organization * ­ Complied quarterly budget reports, financial spreadsheets and organized charts to * improve office organization * ­ Coordinated board and staff meetings * ­ Drafted bi weekly timesheets for 8 employees * ­ Managed incoming and outgoing calls up to 6 phone lines * ­ Collected payments and authorized credit cards * ­ Provided customers with receipt of purchases * ­ Managed wide variety of customer service and administrative tasks to resolve * customer issues quickly and efficiently * ­ Oversaw inventory and office supplies * ­ Scanned documents and entered information into database * ­ Prepared and distributed payroll for 8 employees