cindy duffer

financial customer support

About

Financial Customer Support at Netdata

Country

united states

City

sulphur springs

Industry

information technology and services

Skill

documentation, customer relations, management, microsoft office, customer support, customer service, project management, leadership, microsoft excel, sales, team building

Experience

client services specialist

northeast texas workforce

2006-4 - 2008-8 · 2 yrs 5 mos

Assisting clients with obtaining scholarship funds through the WIA grant program (Workforce Investment Act).

administrative legal assistant, office manager

8th judicial district attorney

1998-8 - 2006-3 · 7 yrs 8 mos

mortgage loan processor

alliance bank

1994-8 - 1998-9 · 4 yrs 2 mos

financial customer support

netdata networks

2008-8 - Present · 18 yrs 2 mos

Assisting our Texas based, county government customers, generally, Auditors & Treasurers, with varied financial questions and navigation through our financial software applications, consisting of, general ledger (GASB & CAFR Reporting), inventory(fixed assets), yearly court approved budgeting process, receipting, accounts payable, purchase orders, requisitions, bank reconciliation, & all functions of payroll processing software, including electronic filing to IRS, TWC, & TCDRS. I also provide support for RVI-imaging software. I conduct financial software demonstrations for potential new clients, attend related annual conferences to maintain firm customer relations. Provide assistance in software conversion, installations and complete extensive customer training sessions. Draft, update & maintain all documentation of the financial applications listed above.