Cindy Benefield, PMP

Develop and implement a comprehensive strategy for the company’s business systems. Provide visionary leadership for the evaluation, selection, and implementation of new systems and technologies. Lead and manage large-scale business systems projects, ensuring timely and within-budget delivery. Collaborate with cross-functional teams to define project scope, goals, and deliverables. Identify and mitigate risks associated with system implementations and upgrades. Oversee the integration of various business systems to create a unified and efficient technology environment. Ensure data integrity, consistency, and accuracy across all systems. Build and lead a high-performing team of business systems professionals, fostering innovation and continuous improvement. Establish and maintain strong relationships with technology vendors, negotiating contracts and ensuring performance. Develop and execute change management strategies, including comprehensive training programs for end-users.

Strategic Leadership: Spearhead the development and execution of the enterprise application strategy, roadmap, and solution templates, enabling scalable, agile, and cost-effective IT solutions. Delivered a 30% improvement in solution adoption and user satisfaction through strategic roadmap alignment with business goals. Demand & Portfolio Management: Manage a portfolio of technology initiatives, ensuring the timely delivery of critical enterprise solutions. Prioritize and execute key programs like ERP and supply chain integrations, generating business value and reducing operational costs. Program & Project Execution: Leads end-to-end delivery of high-impact projects, including ERP implementation and infrastructure upgrades, with full SDLC management (Blueprint, Design, Build, Test). Delivered 95% of projects on-time and within budget, resulting in 20% faster time-to-delivery for key business applications. Vendor & Stakeholder Management: Negotiate with external vendors and managed strategic relationships with business stakeholders, ensuring seamless integration of third-party products and services. Secured $5M in vendor savings by optimizing contracts and renegotiating service terms. Governance & Compliance: Ensure compliance with IT governance policies, internal controls, and service-level agreements. Reduced operational downtime by 15% and improved system performance, meeting uptime targets through proactive risk management and monitoring. Continuous Improvement: Drove continuous delivery and service improvements, implementing Lean and Six Sigma methodologies. Improved process efficiency by 25%, optimizing resource utilization and reducing operational overhead. Team Leadership & Development: Lead a high-performing, global team of 30+ internal and external SMEs, fostering a culture of mentorship, performance excellence, and career growth. Reduced turnover by 10% through effective succession planning and team engagement initiatives.

Program Leadership: Successfully managed the full life cycle of multiple high-impact global initiatives, ensuring on-time, within-budget delivery while meeting or exceeding all scope, quality, and value targets. Led cross-functional teams across IT and business units, including managing 30+ stakeholders, resulting in the successful rollout of major enterprise applications. Standards & Process Improvement: Established and implemented comprehensive project management standards, metrics, and performance controls, streamlining project delivery across the Global Applications Team. Improved project delivery efficiency by 25%, reducing project cycle time by 15% through standardized methodologies. Risk & Stakeholder Management: Identified and mitigated project risks, resolving 90% of issues ahead of schedule. Maintained strong communication with executives and stakeholders. Change Management: Integrated change management and process improvements, boosting user adoption by 40% and reducing post-launch issues by 20%. Financial Impact: Delivered ROI assessments and financial impact analysis, managing programs worth $50M+, ensuring projects met financial and operational targets. Governance & Compliance: Ensured adherence to EPMO standards and reporting requirements, achieving 100% compliance with audit and reporting timelines. Team Leadership & Development: Oversaw program teams, providing mentorship and leadership to both direct and indirect reports. Increased team efficiency by 20% through proactive coaching, knowledge sharing, and continuous process improvement.