Cicero Olivieri

Responsável por gestão tecnológica, planejamento e operação da rede.

Responsável pela Engenharia, Implantacao e Operacao de Rede de Fibra Optica no Mexico.

Estrategia para Fibra Óptica como Infra-estrutura na America Latina.

Drive Network Operations (NOC), Security Operations (SOC), and Field Service for 5 regions spanning all major metropolitan cities in Brazil [more than 3,000 cities, 14,000 sites, and 45,000 access elements (LTE/4G, 3G and 2G)]. Act as Head of IT OSS (Operation Support Systems) Technical Achievements: - Headed product development for LIVE TIM as well as positioning, pricing, user experience, customer acquisition, monetization and market development, thus maximizing revenue streams for TIM. - Deployed more than 2,000,000 homes passed with Fixed Access Network and structured the organization for line installation in the house of customers (TIM Brasil). - Championed a largescale people/cultural transformation and headed training related to the switch from the traditional telecom operation center to cloud systems (ISOT Center). - Built a national backbone with more than 25,000 miles of fiber optics, including the first fiber line through Amazon Rainforest with 1,000 miles, connecting Belem to Manaus. - Supported a Mobile Broadband (MBB) project with a high-speed backhaul. - Transformed from NOC (Network Operation Center) to iSOC (Intelligent Service Operation Center), changing the focus from the Network to Customer Service. - Deployed the first NFV (Network Function Virtualization) platform. - Headed a Work Force Management Project for Mobile Services (Also completed a related project for the Fixed Network to support residential services). - Leveraged Artificial Intelligence to analyze Customer Complaints; implemented Predictive Maintenance.

- Championed network implementation (Fixed and Mobile) for 5 regions spanning all major Brazilian cities.

Developed an innovative network architecture based on FTTC (Fiber to the Curb) supporting broadband service with products over 10Mbps, using the legacy copper network. Direct Report to the CTO. - Deployed 2,000 DSLAMs (Broadband access equipment) in two years ($300 Million CAPEX project). Incumbent and Largest Fixed Network in Brazil.

Headed start-up operations, including leading the turnkey project of network deployment of Fixed Telephony and Broadband Internet. GVT is a competitive carrier, considered the most successful case of Brazilian Telecom Market, building from greenfield the best fixed broadband network in Brazil. The Company was sold to Vivendi in 2010 by $1 Billion and in 2014 to Telefonica Spain by $5 Billion. Direct Report to the CEO. - Introduced a Balanced Scorecard methodology to structure the KPI (Key Performance Indicators). - Developed the Operational and Quality process for Residential Services (installation, deactivation, customer complaints, change address, etc) for fixed telephony and broadband internet. - Deployed the National Fiber Optics Backbone. - Served as Business Unit Leader in charge of P&L for the Center South Region. - Designed the NOC (Network Operation Center) and Network process design from scratch.