ciaran brien

customer service agent

About

I am a 23 year old Irish male. I Hold a 2.2 Honours degree in Criminal Justice studies. I am presently employed by AIB as a Customer Service Agent in Naas, Kildare but I am looking for employment further from home, preferably the UK. Since I have been employed part time since the age fifteen, I have developed a strong work ethic and this coupled with my natural desire for competition, makes me a very hardworking employee regardless of sector. I have had numerous posts but I have taken skills from each job I've had and I now apply them to my present area of employment. For example, I am very comfortable dealing with difficult customers from my years in bar work, I can very efficiently sort through data and I am than capable of using certain software from my time in Bank of Ireland. I aim to constantly grow, learn and adapt as an employee and I am very interested in either following employment arising from my degree or continuing my work in any financial sector that will provide me the opportunity to grow and climb.

Country

ireland

City

ireland

Industry

retail

Skill

microsoft office, writing, oral and written communication skills, problem solving, decisiveness, following instructions, dedication to continuous improvement, time management, efficiency, highly ambitious, customer service, inventory management, customer satisfaction, teamwork, employee training, team leadership

Experience

barman

the glen lounge

2009-7 - 2014-9 · 5 yrs 3 mos

* General Barwork during weekends initially in the Glen of Imaal to provide finance to keep me in third level education. * Duties include but are not limited to; * Holding large sums of money at any one time * Keeping the bar well stocked and maintained * Providing a constant level of customer satisfaction * I also had to on several occasions, forcibly eject certain customers from the establishment due to unruly behavior etc. * After this, I had become in employed part time in Grace's bar in Naas and after only a few short months I had become one of the more senior barmen due to my performance. * This role included all my past responsibilities but the management of one of the smaller (yet sometimes busier bars), on the premises had been given to me. * I had also become jointly responsible for training in newer members of staff to ensure their productivity and professionalism reached and excelled past acceptable levels.

customer service agent

aib

2014-3 - Present · 12 yrs 7 mos

Presently employed by the AIB group in their card section. I am the first line of response from our customers, be it complaints, blocking down cards, applications, I am fully trained and capable of dealing with it all. Not only is the environment about customer service but there are also statistical targets that must be met monthly. As a result, My skills have been moulded not to just be the most helpful CSA but also to deliver the information to the customer in a timely and efficient manner as to help the next customer on the line as time efficiently as possible. I have a working knowledge of chargeback rights and how far they extend. Trained in a wide range of circumstances i.e. bereavements, arrears, fraud etc. Officially recognised for my attendance in work and my performance by both colleagues and customers. I have consistently met the full time work load of a permanent Customer Service Agent since 3 months into holding this position. I am also presently awaiting the results of both loans and regulations exams sat earlier in the year.

Education

waterford institute of technology

criminal justice

2009-1 - 2012-1 · 3 yrs 1 mo

Degree Length was 3 years which equates to 36 modules. It covered such subjects as criminal law, sociology, victimology, criminology, probation, incarceration etc,. For a full course outline, please follow the provided link; http://www.wit.ie/courses/school/humanities/department_of_applied_arts/ba_hons_in_criminaljustice_studies