Chukwuyerem Ekeada, CDMP

• Managed a team of 10 Micro Credit Loan Officers. • Chaired Credit Committees and took loan decisions ensuring a high-quality loan portfolio. • Checked and authenticated documents submitted for credit assessment. • Formulated and implemented strategies to achieve monthly disbursement targets. • Ensured qualitative and quantitative portfolio growth. • Identified, analyzed, and mitigated risks associated with the business to be financed. • Monitored the department's loan portfolio and coordinated recovery activities. • Identified prospects and led the team on direct promotion/Marketing activities. • Coordinated all communication with Legal, Recovery, and Audit departments. • Supported, Coached, and Mentored team members. • Trained new Credit Officers.

correspondence in a fast-paced goal oriented collections department. Providing customer service regarding collection issues, processing customer refunds, process, and reviewing account adjustments, and resolving client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations, and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with the sales dept regarding customer accounts on a timely basis Establish and maintain effective and cooperative working relationships with dealers and sales.

Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use. Assisting with decisions about promotions such as discounted offers and affordable bulk packages. Ensuring that payment options and promotional tabs are configured correctly. Collaborating with appropriate stakeholders to ensure the rollout of website changes. Inspecting and uploading customers' product reviews. Monitoring website traffic and customer reviews to gauge responses to site updates. Teaming up with our SEO Specialists to increase the online presence of our website. Scheduling and communicating intensive site maintenance, as needed. Analyzing sales-related data to predict future sales and concomitant stock requirements.

Manage the development and execution of national creative campaigns for specific Brand Retail initiatives across channels such as TV, digital, OOH, social, and website Review and approve multiple assets throughout the campaign development such as scripts, casting, translations, POP, and creative assets Manage agency deliverables and timelines in a multi-agency environment Attend production shoots and provide onsite approvals Stay current with marketing trends and experiences Work alongside legal and procurement teams Work directly with the Managing Director and closely with the Marketing team to support in the design of campaigns that align with business priorities and support overall strategies and goals focused on consumer insights and data. Supports the development and management of marketing plans and campaigns that acquire new consumers, retain existing consumers and drive brand engagement. Assists in stewarding agency partners and ensures strong partnerships, enabling breakthrough, best-in-class communications, and gold standard execution. Aids in bringing innovative ideas and recommendations to ensure the brand remains modern and progressive. Collaborate with the larger marketing group to drive strategically aligned initiatives. Implement the strategic direction and work with the Retail team in the development of menu and retail advertising materials for the restaurants. These include menu boards, POP, and crew elements. Assists the Senior Director in the development of clear, concise creative assignment briefs to inform highly impactful creative work. Collaborate with Internal partners on product claim approvals. Manage all field needs including collaboration with Field Marketing teams to ensure local executions of national initiatives are effective and impactful. Includes spearheading the development of assets, communication, and local tool kits. Support all national promotions with flawless execution and deliver tangible results.

Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

.Analyze current customer base, including portfolios and Rolodexes, to identify potential sales opportunities. Build strong relationships with customers, outside business contacts, and company stakeholders.

Overseeing and supervising employees and all activities of the purchasing department. Preparing plans for the purchase of equipment, services, and supplies. Following and enforcing the company's procurement policies and procedures. Reviewing, comparing, analyzing, and approving products and services to be purchased. Managing inventories and maintaining accurate purchase and pricing records. Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc. Maintaining good supplier relations and negotiating contracts. Researching and evaluating prospective suppliers. Preparing budgets, cost analyses, and reports.

Develops strong and innovative digital marketing strategies, using SEO, PPC, and other techniques to drive traffic to company pages and generate interest in company products and services. Creates engaging written, graphic, and video content while staying up-to-date on the latest marketing technologies and social media. utilizes the internet and online-based digital technologies such as desktop computers, mobile phones, and other digital media and platforms to promote products and services

to enter the creative, fast-paced business of promoting, developing, and selling products to unique customer markets.