chuck cummins

automotive field representative

About

Dynamic, enthusiastic professional with demonstrated ability to supervise and encourage peers, direct reports and contractors, particularly during stressful situations. Vast experience motivating teams toward meeting customer needs and achieving company objectives.

Country

united states

City

salt lake city

Industry

consumer services

Skill

customer satisfaction, customer service, management, team building, performance management, training, process improvement, call centers, vendor management, customer experience, strategic planning, cross functional team leadership, business process improvement, department budgeting, organizational leadership, team leadership, employee relations, presentation coaching, written and oral presentation skills, operations management, sales, coaching, sales presentation skills, change management, resource management, insurance, contact centers, onboarding, magazines, online publishing, publishing, marketing, employee training, call center development, team management, peer mentoring, employee engagement, leadership development, interviews

Experience

manager, dispatch

aaa northern california, nevada & utah

2017-4 - 2018-9 · 1 yr 6 mos

ers supervisor

aaa

2010-3 - 2013-10 · 3 yrs 8 mos

* Responsible for Emergency Roadside Sevrice operational oversight for AAA Oklahoma/South Dakota and AAA Hoosier Motor Club, encompasing over 900,000 AAA members. * ♦ Managing employees * ♦ Employee Relations * ♦ Strategic Planning * ♦ Policy Design and Administration * ♦ Training and Development * ♦ Loss/Risk Mitigation * ♦ Performance Management

ers dispatcher

aaa northern california, nevada & utah

2009-7 - 2010-2 · 8 mos

* Emergency Roadside dispatch for AAA Northern Califonia Nevada Utah. * Dispatched service vehicles from ERS service providers via radio, telephone, fax, automatic vehicle locator (AVL), digital systems, and monitoring contract station remote dispatch. * Provided assistance to internal/external customers by researching and investigating all service delivery issues and concerns. Recommends solutions. * Monitored the status of service calls and explains policy/guidelines to AAA staff and/or contract station personnel.

ems dispatcher and emt

mercy

2004-6 - 2009-5 · 5 yrs

* Received 911 emergency calls and triaged medical issues via phone. * Achieved licensure in EMD medical dispatching and mentored staff as well as facilitated monthly clinical courses. * Dispatched emergency vehicles to include ambulance, medical response aircraft, fire and police to emergency medical and accident incidents. * Awarded the LifeLine Dispatcher of the Year award in 2005 for dispatch excellence. * Trained and mentored new employees.

sales and customer service management

various

1988-1 - 2004-1 · 16 yrs 1 mo

* 16 years of progressive management experience, including multi store operations, with * Best Buy * Montgomery Ward * Hollywood Video * Staples * Sears