Chu-Jen (Dustin) Chen

• Managed demand planning for 20,000+ out-of-warranty products in North America, reducing stock shortages and decreasing backorder rate through proactive pipeline optimization. • Proactively coordinated with international branches to expedite vendor follow-ups on critical material availability; initiated communications with local brokers to urgently expedite sourcing of end-of-life or critical components, reducing lead time by approximately 20%, ensuring timely fulfillment of backorders. • Developed and maintained daily inventory reports to improve cross-departmental visibility, streamline communication, and reduce critical order response time from 2 days to under 1 day. • Identified and resolved customer order issues, implementing effective solutions that enhanced satisfaction and consistently maintained a 95%+ customer satisfaction rate through clear communication and timely issue resolution. • Implemented data-driven process improvements by analyzing supply chain KPIs, reducing Out-of-Stock Rate by 15% and increasing order fulfillment rate by 10%, resulting in faster deliveries and improved customer service levels.

- Improved operational efficiency by 20% through daily output evaluation using pivot table and chart in Excel analysis and incentivizing employees via a bonus system to enhance productivity. - Spearheaded the implementation of an efficient shelf labeling system, leading to a 30% improvement in worker productivity and streamlined inventory organization, saving approximately 5 hours per week per worker. - Leveraged daily guest order volume in predictive analysis to strategize shipments and time management, resulting in a 15% reduction in operational errors and fostering a streamlined and collaborative work environment. - Implemented a Label Inspected Audit process for outbound operations, resulting in a 15% decrease in quantity and product error rates.

- Led a dynamic team of six members, focused on devising annual strategies to attract new clients and secure commissions exceeding 1 million NT dollars, achieving an annual revenue growth of 12%. - Leveraged underwriting rules and guidelines to evaluate risks and formulate precise client quotes, resulting in a 15% increase in policy acceptance rates. - Demonstrated exceptional client engagement by maintaining open communication with over 300 clients, ensuring their complete satisfaction, leading to a 95% client retention rate.

- Employed a consultative sales approach to market insurance policies to potential policyholders, offering competitive rate quotes and comprehensive coverage information, resulting in a 20% increase in policy sales. - Provided prompt responses to customer inquiries about products and services, cultivating and sustaining strong client relationships, leading to a 98% customer stickiness rate. - Earned recognition as the "New Employee of the Year" by achieving 100% customer satisfaction on the company's review, surpassing performance benchmarks by 25%.

Accounting and Cost control Department - Reviewed Food and Beverage department 2015 1Q financial statements, tracked 500+ daily credit card transactions and VIP coupon deals using Excel, and proactively initiated weekly working progress presentations to the CFO - Recorded cost control reports for Spice Market restaurant, reviewed hotel income statements particularly the cost of goods sole account and examined contracts to ensure they meet relevant tax regulations in Taiwan