Chryschia Brown, AAI, CBIA, SBCS

Oversaw daily sales operations of both the Small Commercial and Personal Lines team within McGriff’s Sales Center. • Strategic Leadership: Develop and implement sales strategies to achieve revenue targets across centralized sales operations, aligning with overall business goals. • Team Management: Lead, mentor, and motivate a team of sales professionals, fostering a high-performance culture focused on accountability and continuous improvement. • Performance Monitoring: Analyze sales metrics and KPIs to evaluate team performance, identify areas for improvement, and drive effective sales initiatives. • Process Optimization: Streamline sales processes and workflows to enhance efficiency, reduce costs, and improve overall customer experience. • Team and Cross-Departmental Collaboration: Work closely with marketing, product development, and centralized service teams to align sales strategies with business objectives and client needs. • Training and Development: Implement training programs to enhance the skills of new and existing sales team, ensuring they are equipped with the knowledge, tools, and resources to succeed. • Market Analysis: Conduct market research to identify trends, opportunities, and competitive landscape, adjusting strategies as necessary to maintain market leadership. • Relationship Management: Build and maintain strong relationships with key clients and stakeholders to foster loyalty and drive repeat business. • Reporting and Forecasting: Prepare regular reports on sales performance, market trends, and forecasts for senior leadership, providing insights to inform strategic decision-making.

Drove Personal Lines New Business revenues with a focus on Main Street clientele. • Oversaw daily operations of the Personal Lines team within McGriff’s Sales Center. • Supported Personal Lines producers in meeting and exceeding monthly, quarterly, and annual sales goals. • Mentored newly onboarded P&C producers to facilitate their transition into agency roles. • Collaborated with dedicated HRBPs for all hiring, onboarding, and retention of inside sales agents. • Served as a resource for existing sales producers to streamline interactions with clients and carriers. • Partnered with internal digital and marketing teams to develop additional revenue streams through digitization. • Assisted local McGriff producers in placing new business coverage for their clients, enhancing relationships as needed. • Engaged with carrier contacts to establish valued partnerships and expand existing books of business. • Worked with Truist banking partners across our footprint to address clients’ Personal Lines insurance needs.

Drove NBRs for both the Small Business and Personal Lines units at McGriff Sales Center, headquartered in Raleigh, NC. • Involved in day-to-day agency operations with a focus on production for both SMB and PL units. • Assisted with account resolutions, maintaining and improving existing books of business. • Contributed to the development of valued carrier relationships and partnerships. • Tasked with enhancing existing revenue streams and building new ones. • Mentored Team Leaders and Producers in understanding risk management complexities, establishing strong carrier partnerships, and meeting or exceeding individual and team sales goals. • Served as a resource for newly appointed producers, helping them acclimate to the McGriff approach and achieve their short- and long-term production goals.

Worked for the 6th largest insurance broker in the U.S., and the 7th largest globally, handling business insurance needs for entrepreneurs across the continental U.S. (excluding HI) since June 2013. Previously covered the VA, DC, MD, and WV territories from May 2010 to June 2013. BB&T Insurance Services provides a comprehensive range of commercial insurance products and services to meet diverse business needs. As a pioneer in commercial insurance, we have access to numerous top-rated carriers and brokers, enabling us to secure coverage for any organization. Our primary focus is on assisting small businesses, including non-profit organizations, nationwide. Our clientele extends beyond banking clients, and as our resources grow, so does our ability to reach small business clients outside of the BB&T framework. Lines of business insurance covered (not limited to): • General Liability • Business Property • Inland Marine • Workers’ Compensation • Business Auto • Professional Liability / Errors and Omissions • Umbrella • Excess Liability • Directors and Officers Liability • Cargo Insurance • Garagekeepers Liability

• In addition to personal sales goals, I also held day-to-day responsibilities similar to a Team Lead. In this role, I also oversaw Team Lead as my direct reports, with inside sales producers reporting under them within the territory. • Managed the entire Southeast Team, making decisions on account management and resolutions while pursuing my own sales goals. • Acted as a mentor to subordinates, coaching teammates to help them meet and exceed monthly, quarterly, and annual sales targets.

Worked for the 5th largest insurance broker in the U.S., and the 6th largest globally. As a Small Commercial Insurance Producer, I managed clients’ business insurance needs nationwide, focusing on the GA and TX territories since July 2015. In January 2016, I also took on the NC and SC territories. As a Team Leader, I supported 12 producers in these territories to ensure we met our monthly and annual production goals. I held monthly team meetings to provide access to essential resources, communicated changes in underwriting guidelines, and relayed updates on agency procedures and processes. Previously, I covered the GA, TX, KY, AL, TN, and FL territories from June 2013 to July 2015, and the VA, DC, MD, and WV territories from May 2010 to June 2013. BB&T Insurance Services offers a comprehensive range of commercial insurance products and services tailored to meet diverse business needs. As a leader in commercial insurance, we have access to numerous top-rated, financially sound carriers and brokers to secure coverage for any organization. Our primary focus is assisting small businesses, including non-profit organizations, nationwide. Our clientele extends beyond banking clients, and as our resources grow, so does our ability to reach small business clients outside of BB&T’s framework. Lines of business insurance covered (not limited to): • General Liability • Business Property • Inland Marine • Workers’ Compensation • Auto • Professional Liability / Errors & Omissions • Employers Practices Liability • Umbrella • Excess Liability • Directors & Officers Liability • Cyber Liability • Cargo Insurance • Garagekeepers Liability

This was my first introduction to the complex world of risk management and insurance services. During my initial year in the industry, I focused on Personal Lines, including Life and Health Insurance products and services. At State Farm Insurance, I quickly learned that establishing personal relationships is essential for increasing production and achieving long-term success. This company has cultivated enduring relationships with generations of families and neighborhoods, offering a broad array of insurance products and services while maintaining a “local” touch. As a leading competitor in the Personal Lines insurance space, State Farm provides extensive capabilities, from small commercial insurance products to financing options through State Farm Bank. My role focused on fully addressing clients’ personal insurance needs, covering everything from property and casualty insurance to life and health insurance. Personal insurance products sold included: • Homeowners Insurance • Renters Insurance • Condo Unit Owners Insurance • Rental Dwelling Properties • Personal Auto • Personal Boat • Personal Umbrella • Personal Articles (for high-value items like jewelry, electronics, and fine art) • Term Life • Whole Life • Universal Life • Major Medical • Supplemental Health