Christopher St Pierre

Building a delivery team to deliver the fastest time to value for enterprise AI that the world has ever seen

Prophecy is the go to platform for the "shift left" in data engineering - moving pipeline building into the hands of business users, leveraging AI agents to rapidly accelerate time to value from customer data sets. During my time at Prophecy I was responsible for transforming the professional services function into a customer value delivery function. During this brief stint, we accomplished nearly everything I set out to do in my first year at Prophecy. We built a suite of packaged services offerings that can be delivered repeatably, we built recurring revenue services offerings, we built the structure for delivery of large scale migrations services as part of our OEM agreement with SAP, we built a robust delivery partner ecosystem to scale our services delivery, and we established solid foundations for robust revenue reporting and resource allocation. All of this to say that we shifted from a pull based services delivery organization into a services led GTM motion.

Responsible for product management of all CS offerings (inclusive of PS, CS, EDU, and support). Currently focused on dramatically improving customer time to value with Segment. Building programs to assist PS and CS teams to identify and execute on customer use cases, and new offerings tailor made for use case acceleration.

In this role, I orchestrate all facets of services bookings, revenue, and services investments in Communications, Media and Entertainment vertical. Ultimately responsible for the project success of a multi million dollar portfolio of Data and AI projects. Beyond the core revenue, bookings, and project success goals, I manage and allocate an annual services investment budget ($M) for CME vertical, driving 10x returns on those investments. Overall responsibility to guide and coach high-caliber team of engagement managers and project managers.

I established and nurtured Strategic Customer and Partner Programs for various verticals and regions (initially West / Central region, and then on to HLS, FinServ, Federal, SLED, Retail, and CME) Initially helmed the regional Strategic Customer and Strategic Partner Programs for West, Central, and Federal / PubSec; subsequently facilitated the transition into verticalized execution, including identification of peak growth use cases and opportunities for investments to accelerate. Headed co-investment programs to outfit customers and partners with tools to accelerate achievement of business goals. Cultivated relationships with sellers and customers to highlight benefits of Strategic Customer Program throughout sales cycle. Devised salesforce request process for investment requests and triage.

Here, I held chief accountability for architecting and managing AWS Marketplace's monitoring and observability category (selection, integration and market development). Formulated and implemented strategic seller and go-to-market (GTM) plans for key monitoring vendors to effectively leverage individual customer use cases and solution value stories, maintaining alignment with AWS strategic initiatives to establish and close sales pipeline for each vendor. Designed repeatable templates for broadening reach of managed sellers within AWS and seller target markets. Handled all aspects of vendor selection, integration with marketplace and market development for all vendors in assigned category.

During this period, I progressed rapidly from initial technical IC roles to hold a senior leadership role; my positions included: Sr. Director, Offering Development and Solution Portfolio; Sr. Director, Solutions Architecture; Director, Enterprise Account Services; Manager, Customer Success and ACE Architect. I served throughout my tenure as a technical evangelist for AppDynamics solution. My responsibilities included: Directed Americas solutions architect team of 20+, guiding team in production and effective application of re-usable tooling to assist AppDynamics customers with optimizing use of solution. Assembled and led AppDynamics' first paid services team charged with attending to company's largest enterprise customers. As Manager, Customer Success, oversaw world-class team of solution architects, technical account managers and customer relationship managers servicing multimillion-dollar account portfolio across central US region. Served in initial Principal ACE Architect role, interfacing directly with major global clients in configuration, usage and troubleshooting of AppDynamics products. Following are highlights of my key projects and contributions: • Integral driver in joint effort between product management / engineering, sales and marketing teams to facilitate changeover to "SaaS First" motion to enable retirement of on-premise solution. Transition to SaaS-first deployment model, enabling increased revenue on a subscription basis and impacting overall company valuation. • Orchestrated planning and execution of full portfolio of strategic services offerings, along with enablement on portfolio for sales, delivery and marketing. • Initiated highly effective practice for driving delivery of pre sales services scoping and solution design to enable services delivery on day 1 post sale.

Developing entire portfolio of strategic services offerings as well as enablement on the portfolio for sales, delivery, and marketing. Led product management team for all "non software product" offerings, and delivery methodologies for repeatable success.

Built effective practice to deliver pre sales services scoping and solution design so that services delivery can begin on day 1 post sale in an effective manner. Developed leading team of Solution Architects and insured highest level of technical competence and certification across services delivery teams.

Managed services delivery, including project management, solution architecture, and consulting services across all of AppDynamics enterprise customers worldwide.

Responsible for customer satisfaction and enablement across a multi-million dollar portfolio of accounts in the Central and South regions of the United States (25 states). Managed team of Solution Architects, Technical Account Managers, and Customer Relationship Managers delivering enablement solutions throughout my regions.

Technical evangelist for the AppDynamics solution. Developed the solutions architecture for the world's largest APM deployments - working with the most advanced customers of AppDynamics to help them use APM to drive real business value.

⇨ Building Application Performance Management CoE at PNC Bank - Pro-active performance alerting, QA performance testing and analysis, production triage, engagement models for full lifecycle Application Performance Management ⇨ Engaged across all of IT to bring Application Performance Management to the forefront - Line of Business, MIS Teams, Development Teams, Operational Teams, and Quality Assurance Teams for all monitored applications ⇨ Managed large scale deployments of Application Performance Management tools across the Bank footprint (dynaTrace, HP Diagnostics, and others) ⇨ Customer Experience Focus to deliver the best possible customer experience to all internal and external clients of the Bank

⇨ Developed models to assess performance risks and engage the performance center of excellence ⇨ Evaluated the performance of all key applications and made recommendations to improve application performance ⇨ Participated in application architecture and systems scaling for core applications in the bank ⇨ Identified and helped to resolve performance issues before applications entered production and helped to triage and quickly resolve performance issues of applications in production.

⇨ Delivered technology to support enterprise wide customer information requests from all consuming systems within the bank. ⇨ Worked through integration dozens of source systems while meeting or exceeding all agreed upon service levels. ⇨ Managed application performance with integration of enterprise customer information system with all systems consuming enterprise customer information within the bank. ⇨ Delivered CIO 100 Award winning application (Enterprise Customer Information / Master Data Management)

⇨ Managed dozens of client engagements, from product definition, execution, through to final delivery ⇨ Orchestrated ongoing development of the core software platform ⇨ Built team of engineers to support the development of the core software platform as well as revenue generation (finding new talent and fleshing out the development organization) ⇨ Responsible for optimizing elements of the software platform to better support ongoing load ⇨ Developed capacity plan and sourced hardware and software to meet ongoing operational needs ⇨ Drafted and negotiated contracts for client engagements ⇨ Managed all technical operations through period of explosive growth

I held this role while I was a full time law student at the University of Cincinnati. Promoted to corporate counsel, and chief operating officer upon graduation ⇨ Managed re-architecture of the core software platform ⇨ Designed and developed tools to manage product catalogs ⇨ Analyzed business processes and architected software solutions to support and streamline those processes

⇨ Managed development and architectural design of the middle tier of the SupplyWorks supply chain management technology platform through several releases. ⇨ Managed transition of legacy COM component technology to .Net components ⇨ Architected and worked on the development of an extensible platform for strategic sourcing

★ Deans List, Graduated in top fifth of class, Specialization in Intellectual Property Law (better than 4.0 average in specialty). Graduated Cum Laude. ★ Research Assistant for Professor Timothy Armstrong May 2007 – August 2007 (4 months) Researching aspects of intellectual property law as relates to the DMCA and whether there is any correlary to fair use in the DMCA case law. (Armstrong, "Fair Circumvention", 74 Brook. L. Rev. 1 (2008)) ★ Law Clerk at Greenebaum, Doll, McDonald [ Edit ] March 2007 – April 2007 ( 2 months) Researching case law for a United States Supreme Court certiorari petition pertaining to the US Trademark law functionality doctrine. ★ Research Assistant for Professor James O'Reilly May 2006 – August 2006 ( 4 months) Researching updated case law for a text book on products liability law.