christopher bailey

Supported numerous administrative tasks, including the coordination and scheduling of project meetings and the recording and dissemination of meeting minutes. Extensive involvement with inventory and reconciliation of hardware assets. Oversaw all computer installations and imaging. Member of a team for the design of the ServiceNow Instance. Supported QA testing of new ServiceNow launch prior to release. Attended CAB meetings centered on improving the ServiceNow Instance. Assisted with all aspects of the office relocation process. Collaborated daily with colleagues to meet all business goals and objectives.  Served on the company ServiceNow CAB Committee to test and address any ServiceNow design issues with workflow plans, creating a much more efficient system, and enhanced user experience.

At Seaqua I would deliver food, answer the phone, take orders, bag orders, clean the store and functioned as a waiter. -Handled customers orders making sure it reached them in a timely fashion. -Dealt with customers by helping them choose and take their orders down. -Helped me learn management skills having to multitask between the multiple parts of the job.

 Achieved reduction in service-level agreement (SLA) process from up to two weeks to one to two days by restructuring and implementing a new ticket system, allowing for better interaction between team members and customers on all internal and external customer inquiries; additionally, led initiation for new ticket system software. CAREER HIGHLIGHTS (DILIGENT CORPORATION) CONTINUED  Onboarded, trained, and led a team of three new security specialists to attain Cyber Security Certifications and to handle all client security inquiries for 7+ products  Drove up sales deals and secured 25+ Fortune 500 clients by collaborating with sales team members on properly educating clients on product security, successfully upholding an outstanding customer experience.  Reorganized and improved the Vendor Management Program by rewriting the policy, re-designing the vendor assessment form, and setting the layout for scheduling of current vendor assessments.

 Implemented new tools to effectively monitor and analyze corporate network traffic for vulnerabilities and malicious actions currently rolled out to 1,000+ user endpoint devices and on two corporate networks; lead present plan to expand the toolset to all corporate networks and servers.  Instrumental in purchasing and on-boarding 6+ companies in one year, efficiently securing their infrastructure prior to integrating them within the company’s ecosystem. Conducted a security gap analysis and created a runbook centered on proper steps for securing various SaaS services and infrastructures.  Updated and improved efficiency of the Incident Response Plan, re-writing the plan procedure, policy, and form in collaboration with the CISO; earned title as Incident Response Leader.  Drove operational efficiency by revamping the company Vulnerability Management Procedure, currently in operation for 5+ months, resulting in more in-depth scans and increased cooperation of technical teams.