Christopher Sura

Christopher Sura

Customer Experience IT Specialist @ Everis

About

With a genuine enthusiasm for technology and a strong drive for personal and professional growth, I am excited to transition from a career in Secondary Education to the dynamic IT field. Currently, I am enrolled at Kalamazoo Valley Community College, pursuing a degree in Computer Science with a minor in data analysis. This academic journey fuels my passion for technology and equips me with the necessary skills to excel in the IT industry. In addition to my academic pursuits, I bring to the table over six years of valuable experience in the retail industry, where I have consistently demonstrated exceptional customer service, leadership, and problem-solving abilities. Throughout my tenure, I have had the opportunity to nurture the growth and development of others, honing my skills as an effective teacher and mentor. As a former teacher, I recognize and appreciate the value of transferable skills that have been cultivated through my experiences in the classroom. Effective communication, both written and verbal, has been an essential component of my teaching methodology. Furthermore, my time management skills have enabled me to efficiently navigate demanding environments while ensuring optimal productivity and timely completion of tasks. Additionally, my background as an educator has honed my research abilities, instilling in me a sense of responsibility for acquiring knowledge independently. I am adept at delving into unfamiliar subjects, exploring diverse perspectives, and synthesizing information to develop a comprehensive understanding. With a proven track record of academic excellence, currently maintaining a 4.0 GPA, I am driven to achieve outstanding results in all my endeavors. I am eager to leverage my unique blend of educational background, customer service experience, and passion for technology to make a positive impact in the Tech industry. By combining my strengths in communication, research, and problem-solving, I am poised to contribute to the success of Tech initiatives while continuously expanding my own skill set.

Country

United States

City

Kalamazoo

Industry

Primary/Secondary Education

Skill

Critical Thinking, Help Desk Support, Troubleshooting, Customer Support, Technical Support, Python (Programming Language), Cybersecurity, Ethical Hacking, Network Security, Team Management, Team Leadership, Constructive Feedback, Customer Loyalty, Public Speaking, Customer Service, Inventory Control, Accounting, Inventory Management, Procurement, Process Improvement

Experience

Everis

Customer Experience IT Specialist

Everis

LinkedIn
2023-10 - Present · 3 yrs

Enhances customer satisfaction through seamless technology while ensuring reliable internal IT operations. Skilled in delivering user-focused solutions, streamlining support processes, and aligning IT services with business and customer needs.

Portage Central High School

History Teacher

Portage Central High School

2020-8 - 2022-6 · 1 yr 11 mos

Portage, Michigan, United States

History Teacher Planned and taught Freshman/Junior Core and Honors History Implemented school curriculum and requirements Support Staff Organized office needs and ensure student safety Developed and ran SAT tutoring lessons Assistant JV Soccer Coach Assisted in running practices and games Help during varsity games Co-Head Coach Esports Created and built the eSports Program Recruited and educated students about online etiquette Managed schedule and helped set up matches with other schools

GameStop

Assistant Manager

GameStop

LinkedIn
2013-9 - 2019-8 · 6 yrs

Kalamazoo, Michigan, United States

Able to sell a variety of items based on knowledge to customers Able to make key decisions that best helped the business Customer Service. Train and lead a staff of employees

Education

Western Michigan University

Western Michigan University

LinkedIn

Computer Science

2024-8 - Present · 2 yrs 2 mos
Kalamazoo Valley Community College

Kalamazoo Valley Community College

LinkedIn

Computer Science

2023-1 - 2024-4 · 1 yr 4 mos
Western Michigan University

Western Michigan University

LinkedIn

History Teacher Education

2013-8 - 2019-12 · 6 yrs 5 mos

Christopher Sura's Contact Information

Email

******@***.com

Phone

(**) *** ****

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