Christopher Santiago, RLC

Supported the launch and scale of Tesla’s RoboTaxi program by leading high-volume recruiting for Autopilot Vehicle Operators and Fleet Support roles across North America. -Managed full-cycle recruiting from sourcing through offer acceptance in a fast-paced R&D environment -Built and maintained high-volume candidate pipelines using LinkedIn, Indeed, and large-scale onsite hiring events -Helped lead Austin-based onsite hiring events, hosting up to 3 events per week and engaging with up to 300 applicants per event -Facilitated structured group and individual interviews, conducting 30+ interviews per week across multiple regions -Mentored and supported new recruiters by sharing best practices, interview calibration, and event execution guidance -Coordinated closely with recruiting coordinators and cross-functional team members to ensure smooth interview scheduling and event logistics -Partnered with hiring managers and HR to align on role requirements, headcount needs, and candidate eligibility (including internal applicants and rehires) -Coordinated candidates through DOT requirements and advanced background screening processes to meet regulatory and operational standards -Presented and negotiated verbal and written offers, ensuring alignment on compensation, benefits, and equity -Contributed data and insights in North America talent acquisition meetings to support workforce planning and process improvements

I seamlessly balance a dual company role in supporting Pantheon Data and KGCCO. I serve as a strategic partner to hiring managers and executives while managing the recruitment of executive, technical, and non-technical roles for complex DOD GOVCON contracts across various platforms, including clearance roles at multiple levels. - Leverages knowledge and performance from the seasonal call center role to smoothly transition to government contracting; optimized the ATS system and collaborated with executives and managers to source and recruit quality candidates. - Demonstrates comfortability in navigating shifting government contract requirements and managing $10M account acquisitions for technical roles while recruiting 50+ high-level personnel across domestic and remote roles. - Utilizes skills in conducting in-depth interviews to assess candidates’ passion and expertise, identifying red flags such as unprofessionalism or reluctance to engage in dialogue. - Handles diverse government contracts and client requirements, specializing in technical and director-level roles while leveraging a network of 14K+ LinkedIn connections to craft job descriptions and source top talent across various platforms. - Navigates the complexities of contract processes and manages frequent changes in job requirements and availabilities. Coaches and mentors executive partners on the interview process, leveraging market insights to effectively match candidates and ensure optimal team and company fit in alignment with contract requirements.

I advanced from Senior HR Recruiter (2022) to Team Lead, entrusted with creating and directing recruiting strategies for hiring healthcare customer service representatives while executing the Talent Acquisition Specialist role at Pantheon. - Played a vital role in this startup environment by hiring 400+ personnel within 2 months and training 30 supervisors to conduct cold calls and interviews, demonstrating a strong work ethic to establish effective recruitment processes. - Leads 6 direct reports and manages a substantial hiring budget of approximately $500K. - Hired 2K+ exempt and non-exempt employees, SCA/non-SCA call center agents, and supervisors during 3 ramp-up seasons. - Coordinated 15 classes with 250 fully cleared candidates within a 5-week timeframe, including dual-language positions. - Sources applicants through IsolvedHire, Indeed, and ZipRecruiter while partnering with community resources to attract talent and effectively manage complex applicant issues. - Managed vendor relationships, eliminating reliance on staffing agencies to reduce costs. - Leverages knowledge and performance from the seasonal call center role to smoothly transition to government contracting; optimized the ATS system and collaborated with executives and managers to source and recruit quality candidates. - Demonstrated a multifaceted approach to project evaluation, making informed decisions and motivating teams while securing stakeholder buy-in from the COO and CEO to showcase the value of hiring events and personnel investments. - Fostered team spirit in a high-pressure call center environment, leading and motivating employees and customer service ages while simultaneously managing all hiring processes for supervisor and manager-level positions.

Rebranded to Pantheon Data Government Contracting|Technical and Non-Technical roles

I managed IT consulting services for NPOs, including the Boys and Girls Clubs and Habitat for Humanity. I oversaw the Microsoft 365 admin portal and provided white-glove support for senior executives. During this time, I gained foundational experience and IT skills from military service, leading to an on-site role at THEA, where I was responsible for managing operations for all toll roads in Tampa. - Provided support and equipment repair, managing multiple IT-focused projects while clearing a backlog of 10 daily tickets within 2 months by employing a methodical approach despite the challenges of working with diverse technologies. - Initiated and led the development of a password vault service by conducting thorough research and vendor pricing analysis, resulting in the creation of a new revenue stream for the company. - Set up PCs, supported remote users, and troubleshot VPNs; experience in Windows 10, macOS, and mobile device mgmt. - Initiated and implemented new projects, such as Keeper Password Manager and company-wide digital signature solutions, while utilizing an agile mindset and project management skills to enhance IT operations.

I executed extensive community outreach by collaborating with counselors, principals, and parents. I effectively branded the Army at college events to attract talent while overcoming recruitment challenges. I attracted approximately 15 participants weekly, with an impressive 75% of attendees ultimately joining the Army despite the obstacles of COVID-19. Notably, I created a robust talent pool, collaborated with leadership on recruitment strategies, executed 75+ sales presentations, and maintained strong relationships with 90% of targeted market leads, ensuring effective sourcing and applicant processing.

As a proven leader, I was entrusted to supervise teams of 5 direct reports and oversee communication operations for battle groups of 100+ personnel, ensuring secure communications and timely issue resolution while mentoring team members and enhancing overall operational effectiveness across NATO countries. I leveraged a robust background in technical support, hardware/software installation, and networking troubleshooting in diverse environments, managing communication systems, including armored vehicle-mounted radio systems and VP configurations across multiple host nations.