christopher neil

* Seconded to the Change Management Team, primarily to provide support for the newly implemented XML Gateway system, linking our work management application to our Insurance clients corresponding application. * Entrusted with junior support responsibilities, including the support for a number of business applications. * Heavily involved in testing and training during this period.

Trust and responsibility. This included working alone, opening/closing the shop, handling the till and banking and various administrative duties. Can work under pressure. Primarily dealt with the public, heightening my communication skills while also fostering my ability to work alone or as part of a team. With personal targets to achieve, I have experience of working under pressure to achieve my goals.

* Providing a single point of contact for all Glasgow City Council staff for all faults and requests relating to either IT or Property issues. * Recording faults and dealing with requests received by phone, email or fax from Glasgow City Council staff. * Fixing faults or providing a support service to ensure First Time Fix/Fulfillment goals are met. * If required assigning call to appropriate specialist team and notifying team’s call controller as necessary. * Dealing with a wide range of faults. * Maintaining and updating a Knowledge Base that runs on a customised installation of Mediawiki.

Initially employed as a contractor, becoming permanent after four months in January 2006. Main responsibilities included various administrative duties (entering insurance data, submitting insurance quotes to insurance companies) as well as dealing with both clients and customers via both email and telephone. Due to my high work turnover and adaptability, I given additional responsibilities including ensuring the invoicing was kept up to date, sole responsibility for writing letters to our clients, and workflow from inception to completion. Investigated, created and implemented new business processes to ensure that the team was as productive as possible.

ACCESS specialise in ICT and Property services, enabling local authorities to focus on delivering core services to their customers and citizens. By aligning property and ICT strategies at every stage, we optimise the performance of two of an organisation's most important assets.We provide a complete approach, delivering transformational change initiatives, managing buildings and offices, supplying secure computing facilities with full disaster recovery, ensuring that critical applications such as HR and payroll always run smoothly, providing twenty-four hour support where required.Our services range from initial strategic analysis through to the implementation of innovative ICT and Property solutions to the on-going management of property and ICT assets.