christopher mullins

* Led a team of 9 peers through critical project tasks throughout workday. * Managed report requests from admissions office and distribute auditing assignments to Registrar Documents Team. * Assigned project reports to team based on peer proficiency level. * Implemented quality control for auditing of over 125,000 reports yearly. * Compile, analyze and distribute audit report to appropriate parties. * Developed quality control process for communications across inter-office departments. * Supported team members by seeking solutions for incomplete files through investigative research. * Individually handled first hurdle evaluation of transcripts before work disbursement to PLAC Team. * Act as liaison between Registrar’s Office and Student Advisors fielding questions regarding student files and standard operational procedure. * Assigned acting Manager responsibilities in Assistant Registrar absence.

* Generated sales and provided customer service daily to hundreds of customers * Solely responsible for organizing and balancing 15 cash drawers and petty cash containing over $10,000. * Trained hundreds of new hires and existing employees on register and standard operating procedures. * Responsible for scheduling and managing daily responsibilities of 50 employees. * Achieved numerous monthly sales awards and Sr. Management recognition (e.g. “Top Quarterly Banana Republic Card Sales”).

* Developed 50 leads a day on various loan programs. * Originated 4-5 conforming and non-conforming loans per month. * Consulted home owners on their debt and made recommendations for re-finance and consolidations based on individual circumstances. * Worked with loan underwriters to ensure prompt loan applications and clarity on loan specifications. * Attained management recognition for producing the third highest revenue in a single month and maintained top 10 performers status for four months

* Developed 1,000 leads a month on various loan programs. * Originated 4-5 conforming and non-conforming loans per month. * Consulted home owners on their debt and made recommendations for re-finance and consolidations based on individual circumstances. * Pitched complex loan programs (conforming and non-conforming) to home buyers. * Worked with loan underwriters to ensure prompt loan applications and clarity on loan specifications. * Built and secured 100 plus relationships with key decision makers at mortgage lending firms. * Read technical credit reports from the three reporting agencies.

* Provide direction and leadership to council members, employees and volunteers of the organization. * Plan and lead monthly council meetings along side other chair and insure all decisions are in the best interest of the organization. * Coordinate and organize outside events to raise awareness of Lambda Legal. * Research, negotiate and book event venues for various fundraisers from 20 to 400 attendees. * Work with outside vendors to secure food, beverage and staffing needs for each individual function. * Ensure that proper advertisement, signage and social media invitations are prepared for each event. * Manage the Council’s independent yearly budget. * Recruit new volunteers to assist in various events held throughout the year. * Assist with maintaining and growing the Council’s social media presence via Facebook, Twitter and newsletter.

* Collaborate with store leadership team on ways to drive traffic, exceed sale goals, and deliver exceptional service. * Develop and maintain clientele relationships through email, letters and follow up phone calls. * Handle customer situations. * Participate in Specialist and training classes. * Maintain knowledge of multiple designer merchandise.