christopher mcmullen

operations manager

About

Highly-skilled, self-motivated and resourceful professional who possesses superior oral and written skills. Proven track record of consistent achievement optimizing operations and processes, leading to improved efficiency and profitability through functional and technical analysis. Leadership qualities demonstrated well independently or in a team environment. Able to maintain focus in demanding work environments, under deadline and high-pressure situations.

Country

united states

City

fort lauderdale

Industry

cosmetics

Skill

customer service, leadership, microsoft office, team building, inventory management, microsoft excel, customer satisfaction, sales management, microsoft word, training, management, hard working, coaching, sap, project manager, marketing, sales, strategy, account management, financial analysis, marketing strategy, data analysis, forecasting, cross functional team leadership, strategic planning, budgeting, business analysis, customer experience, territory account management, key account development, key account relationship building, sap products, oracle applications, microsoft sql server, pivot tables, tableau

Experience

city operations manager

hertz

2010-5 - 2015-12 · 5 yrs 8 mos

operations analyst

eaton - lighting

2016-2 - 2017-12 · 1 yr 11 mos

* Led cross-functional teams in the fulfillment of corporate objectives as well as customer expectation. * Managed multiple in tandem projects and activities. * Performed analysis to explore issues/concerns to determine root and apparent causes and assist in fostering continuous improvement. * Efficiently identified, processed, and analyzed raw data for effective report creation and presentation to senior leadership. * Utilized CRM performance data to identify gaps and implement revisions to improve process flow. * Worked with inter-company departments to build annual forecasts for assigned brands. * Coordinated bill of material analysis, reviewing content, lead time constraints and identifying critical parts. * Interfaced with internal and external customers to answer inquiries and resolve issues and observations. * Utilized Six Sigma techniques as well as 8-D problem solving to drive key metrics and streamline processes.