Christopher Lemelle

Responsible for delivering exceptional customer service to all guests Responsible for maintaining the stock room and keeping track of all merchandise Assisted with incoming deliveries and distributions Maintained the plentiful stock of product within the store Responsible for training new employees

Communicate with pilots, determine their needs and adhere to them quickly and efficiently. Direct pilots via radio through the taxiway routes to and from their gates. Prepare and execute Microsoft Excel spreadsheets with data about each flight in the terminal. Inquire with the proper departments and determine the final cause of a flight delay. Monitor employees and customers via security camera. Send emails with essential and accurate information to each respective department. Serve as the liaison for information between all departments of the airport.

Check in customers for their flights. Assist with the changing / cancellation of flights. Charged fees for booking new flights, extra bags, overweight bags, etc. Trusted with large sums of cash and maintained accuracy on a daily basis. Operated the gate procedures. Make clear announcements over the entire terminal Board flights for JetBlue and Hawaiian Airlines and delivered an on-time performance for each flight. Offered and sold upgraded seats for customers to both keep the customer satisfied and drive net profit for the business. Trusted with confidential client information Diffused angered and upset customers and assisted with alternative options in the best interest of the customer. Kept a friendly demeanor and strived to maintain customer loyalty with JetBlue

Sell products, as well as other items that drive revenue for the company. This includes accessories, protection plans, installations, and "Geek Squad" services. Strive for the ultimate goal of a positive net profit within the department. Maintain the cleanliness of the department. Maintain a professional and simple layout to allow self service for customers in times of high volume (i.e. Black Friday) Assist with inventory management and restocking. Offered new ideas and strategies to the management team in an effort to improve overall numbers

Maintained the plentiful stock of carts throughout the store. Performed cashier services Maintained cash accuracy as well as speed Assisted with inventory processes