Christopher Hong
Team Leader - Outward Payments @ Standard Chartered
About
Team Leader at Standard Chartered Bank with a proven track record managing cross-border corporate remittances (CCASS, RTGS, TT) for Hong Kong and Macau. Combining strong operational expertise with a project mindset, I actively contribute to incident management and ensure the flawless execution of banking initiatives through rigorous UAT/UVT data validation.
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Hong Kong SAR
Banking
Banking, Project Management, Incident Management, Payment operations, Corporate banking, Payments, Customer Experience Management, Client Onboarding, Sales, Customer Engagement, Customer Relationship Management (CRM), Finance, Mutual Funds, Exit Interviews, Onboarding, Financial Services, Online banking, Teamwork, Customer Due Diligence (CDD), Know your customer
Experience
Team Leader - Outward Payments
Standard Chartered
Hong Kong SAR
Oversee outward remittances (CCASS, SI, RTGS, TT) of corporate clients in Hong Kong and Macau Represent the team in Major Incident Management calls and coordinate with senior management to resolve payment issues Perform data validation in UAT for core banking system and data centre migration Conduct daily reconciliation of bank nostro accounts
Payment Officer
Standard Chartered
Hong Kong SAR
Personal Banking Associate Trainee
TD
Toronto, ON
Provided account opening services for bank accounts and credit products Offered personalized day to day advice needs, service transactions, digital education, and problem resolution related to banking solutions Addressed client needs and guided them to the right contact person for appropriate solutions
Client Service Representative
CIBC
Toronto, ON
Helped clients with transaction services and effective solutions to their inquiry Engaged clients and introduced them to the appropriate team members to enhance their banking experience and achieve their financial goals Leveraged technology expertise to assist clients in utilizing mobile banking applications for efficient account management
Senior Service Officer (KYC & CDD)
Citi
Hong Kong SAR
Investigated high risk individuals and entities in collaboration with AML team Communicated with customers and provided account and transaction services Oversaw and delegated an investment risk profiling team for high net-worth customers
Service Officer (Application Centre)
Citi
Hong Kong SAR
Reviewed and processed account opening and insurance application forms Analyzed data and compiled summary reports for quality assurance Ensured accuracy of customer information database
Education
City University of Hong Kong
Psychology
Christopher Hong's Contact Information
Phone
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