christopher christopherson

* Assisted a third party vendor in processing government loans, research and problem solving issues that come up, assist customers with questions and/or concerns. * Verify declined loans were done properly and issued the proper paper work to notify the customer.

* Review Customer information and income documents, then coordinated with underwriting. * Upon approval, prepare the offer for the customer; then update all systems to reflect new loan terms and have the new loan paperwork mailed out the customer. * Managed loan portfolio of 40 loans at a time.

* Answer multi-line phone system, review customer home loans and determine if eligible for the modification program. * Assist customers with home loan modifications. Help customer’s fill out proper forms and review customer’s income documents. Credit Report, Tax returns, paystubs then sending the file to the loan processor so the file can be completed. * Also responsible for training all new hires, cover the floor, and fill in as manager when needed.

* Assist customers, cash handling, balance vault and ATM, maintain inventory of money orders, cashier checks, and safety deposit boxes. * Opening Teller; ensure the bank is safe and open for business, safety manager, conduct monthly safety, and training meetings according to bank standards, ensure contracts are correctly filled out, filed, and keys are logged in and out. * Fill in for the teller manager and helped train all new associates.

* Maintain Files, scan in legal documents, wrote contracts, researched legal documents, and other tasks around the office as needed. * Maintain company website to ensure houses were listed correctly and had clear pictures. * Converted paper files to electronic files

* Responsible for reviewing, analyzing, and approving loan applications submitted by loan officers within company and industry guidelines. * Ensure the customer’s income was correctly figured displayed, by verifying bank statements and recent pay checks. * Troubleshoot errors by calling loan officers for corrections to be made.

* Acquire documents to support home loans, such as paystubs, bank statements, and tax returns from their banks and place of employment. * Coordinated with Insurance and Appraisal companies to gather additional paperwork needed to complete the home loans. * Review customer information and income to ensure accuracy on loan documents, then coordinated with Loan Processor and Loan Officer to finalize by the closing deadlines.

Graduated top of the class; certified in Structural fire, EMT, and CPR"]