Christophe François

Acted as Delivery Manager for a home-grown digital banking solution and delivered to banking clients across the EMEA. Led a multicultural and cross-functional team including architects, back-end developers, mobile developers, DevOps engineers, and Product Owners, distributed across six locations. Held full responsibility for resource planning, budget management, KPI tracking, and regular reporting to internal and external stakeholders. In parallel, actively contributed to the definition and execution of deployment and maintenance strategies for the digital solution, ensuring scalability, reliability, and long-term sustainability.

Served as Scrum Master for a cross-functional team, responsible for the development of a complete digital banking solution, including a mobile app, a transactional website, and a public website. Led the introduction and adoption of Agile/Scrum practices within the bank, coaching teams and stakeholders on Agile principles and ways of working. In addition to the Scrum Master role, actively contributed to design workshops, wrote and refined user stories for development teams, performed functional testing, and provided regular progress reporting to the bank’s executive committee. Successfully delivered a first production release after 10 months, followed by ongoing support and continuous evolution of the solution based on business needs. (avg team size ~ 10 people - project size 12.000 MD)

Led and coordinated front-end development teams (10 people) , with full responsibility for team performance, efficiency, and productivity. Owned development planning and delivery with weekly releases, ensuring close follow-up of budgets, timelines, and delivery commitments. Worked in close collaboration with clients to define and deliver web solutions tailored to EIP and PLCI pension products, aligning regulatory constraints, business requirements, and user expectations for self-employed professionals in Belgium.

Contributed to the setup of a tailor-made, secure web and mobile transactional portal for a French private bank (≈2,000 MD, ~10 FTE, 18-month project). Key responsibilities included building a strong customer relationship, understanding business needs, leading workshops to advise on functional design and user ergonomics while aligning with back-end constraints, and translating validated requirements into detailed functional analyses for implementation teams.

Provided on-site support for customer business case development, including requirements gathering and test support. Developed strong expertise in Financial Asset Management and Wealth Management business processes, acting as a bridge between business stakeholders and IT teams.

Contributed to multiple strategic banking projects, including the implementation of PSD1 European regulation and the rollout of SEPA payments within the bank. Worked on the launch of pension savings accounts and supported the deployment of a new B2C customer front-end, improving client access to banking services. Later assumed responsibility for the implementation of card readers as a customer authentication method, as well as the rollout of Zoomit as a payment solution.

Consultant assigned to a banking client within the securities support team (equities, bonds, corporate actions). In charge of installation and adaptation of vendor-delivered patches, incident resolution related to securities processing, and release upgrades (packaging and deployment) in a COBOL environment. Contributed to the migration project from Eural to Record Bank.

Contributed to the European research project COPS, focused on Digital Rights Management (DRM) for secure audio and video content distribution within private networks. Worked on cryptographic encoding for smart cards as part of the security implementation team.