Christofer Faccin

- Gestão de Clouds (AWS, Azure e GCP) - FinOps - DevOps - Segurança da Informação - Gestão financeira - Antifraude

As an IT Manager, I lead critical operations that support Grupo Boticário's technology ecosystem—connecting on-premises environments, public and private clouds, industrial networks, and mission-critical operations in factories, distribution centers, and data centers. I have extensive experience in the architecture and management of hybrid environments, combining cloud scalability with operational robustness. I work with cross-functional teams to deliver solutions that promote resilience, performance, and security. 🧩 Main areas of expertise: • Public cloud (AWS, Azure, GCP) and private cloud based on OpenStack • Corporate, industrial, and cloud-native networks (NetOps) • Backup and recovery environment management (Veeam, Commvault, TSM, cloud backup) • Virtualization (VMware, Proxmox) with a focus on performance and resource optimization • Authentication and identity integrations across multiple platforms (Windows Server, Azure AD, AWS IAM, GCP) • Monitoring & Observability (Zabbix, New Relic, OpenSearch, OpsGenie) • Management of DR environments, business continuity, and 24x7 operations 🏆 Deliverables and results: • Leadership in private cloud migration projects, modernizing legacy infrastructure with high operational impact • Evolution of the industrial network and data center environment, with gains in availability and security • Improvement of the backup and recovery model, increasing the reliability of critical data • Implementation of observability tools, reducing MTTR and improving the experience of support teams • Integration of multi-environment authentication, promoting security and fluidity in corporate access I focus on operational efficiency, scalability, and adherence to best IT governance practices. I generate value by connecting strategy and technology, always with a systemic and collaborative approach. For me, leadership means ensuring that teams have the conditions to innovate safely and deliver excellence.

As IT Manager at Rumo, I was responsible for leading critical areas of infrastructure and technological architecture, ensuring the sustainability of hybrid environments and the evolution of the company's technology assets. 🧩 Responsibilities: • Management of technical and multidisciplinary teams • Corporate architecture of IT systems and infrastructure • Macro budgeting and strategic infrastructure planning • Management of on-premises and public cloud environments (AWS, Oracle OCI) • Responsible for networks, data centers, remote units, and DRP plans • Contract management and area budget (OPEX/CAPEX ~R$30 million) • Cybersecurity governance aligned with best practices 🏆 Main deliverables: • Strengthening the IT infrastructure in mission-critical environments • Modernization of data centers and distributed environments • Implementation of infrastructure and cybersecurity projects • Improvements in budgetary controls and strategic supplier management

As Infrastructure Coordinator, I worked leading projects and support operations, with a strong focus on modernizing the technological environment and the journey to the cloud. 🧩 Responsibilities: • Infrastructure support management (on-premises and cloud – AWS/OCI) • Infrastructure architecture and project coordination • Financial management of the area (CAPEX/OPEX) • Technical team leadership focused on performance and delivery • Implementation of the LGPD compliance project • Development and testing of the disaster recovery plan (DRP) • Planning and execution of workload migration to the public cloud 🏆 Main deliverables: • Execution of the hybrid cloud strategy, reducing risks and increasing scalability • DRP implementation focused on business continuity • Improvement of IT governance and Financial controls • Project delivery aligned with new data protection legislation

As a Senior IT Specialist, I was responsible for planning, executing, and delivering strategic infrastructure, automation, and systems development projects. I acted as a technical liaison between the business, IT, and logistics operations areas. 🧩 Responsibilities: • Planning and executing IT projects (infrastructure and systems) • Creating scopes, schedules, budgets, and financial controls • Managing infrastructure incidents and problems • Managing environments with LAN/WAN/SD-WAN connectivity, servers, telephony, and videoconferencing • Participating in strategic projects such as DRP, PCN, and HR 2020 • Modeling processes and defining performance indicators 🏆 Main deliverables: • Nationwide connectivity project (LAN/WAN – Embratel) • Renewing servers and modernizing operational units • Implementing continuity projects (DRP and PCN) • Operational gains with process automation and structural improvements

Experiência Técnica Infraestrutura de TI (Microsoft IT Pro) ✓ Microsoft Office 365 & Exchange Server ✓ Microsoft Windows Server 2003/2008/2012 ✓ Microsoft Lync 2013/Skype for Business Hardware / Servidores Físico ✓ Servidores DELL/HP ✓ Manutenção de Desktop/Notebooks Redes & Segurança ✓ TCP/IP DHCP DNS IIS Server ✓ Firewall Watchguard ✓ Cabeamento Estruturado CAT5 e CAT6 ✓ Administração de rede ✓ Servidores Proxy Backup / Storage ✓ CA ArcServe Backup r16.5 SP1 ✓ Data Migration Apps Infra & Segurança e Virtualização ✓ VMWare ✓ Microsoft HyperV ✓ Telefonia & Telecom ✓ Telefones IP em Geral

Responsável pelos servidores e suas funcionalidades (Active Directory, GPO, Terminal Service, IIS, DHCP, VPN Linux, Squid); Atualizações no site; Prover e Coordenar o suporte em software e hardware; Desenvolver fornecedores de produtos e serviços de tecnologia; Acompanhar a execução dos backups; Fazer Manutenção Preventiva de todos os equipamentos; Coordenar as atividades do estagiário no atendimento das Ordens de Serviço do TI; Potencializar os produtos da empresa com ferramentas tecnológicas como sistemas, hardwares e serviços; Manter a segurança das Informações da Empresa; Garantir a Estabilidade dos serviços de internet, e-mail, acessos a dados, e chats necessários para comunicação interna; Controle do Licenciamento de Softwares; Responsável pela documentação da TI, Responsável pela Vídeo Conferencia, Gerenciar Link de Dados e Voz (VoIP, Telefonia Convencional).