Christo Lepeniotis

Responsible for driving sales growth, expanding the client base, and managing key accounts at a forward-thinking real estate and development firm. I develop and execute sales strategies, convert leads from multiple channels, and identify opportunities for upselling, cross-selling, and referrals. My role also includes analyzing sales data, gathering client insights to enhance the portfolio, and coordinating with internal teams to ensure smooth operations and client satisfaction, contributing directly to the company’s growth and reputation.

Led digital presence, client engagement, and business development for a foreign investment consulting firm specializing in Greek immigration and legal services. Responsibilities included managing social media channels, generating and qualifying leads, consulting prospective investors, coordinating internal teams and external partners, and developing comprehensive investment plans. Built and nurtured relationships with clients, vendors, and partners, driving successful property investments and cross-border projects.

Provided customer support and operational coordination for a tech-driven residential real estate company, ensuring a seamless experience for members and efficient property management. Responsibilities included managing support tickets, coordinating maintenance, communicating with landlords, handling emergencies, and collaborating with internal teams to maintain high customer satisfaction. Strengthened skills in problem-solving, multitasking, and client relationship management in a fast-paced, international environment.

Delivered front-line customer support for a global provider of fleet, asset, and mobile workforce management solutions. Handled technical and account-related inquiries across multiple channels, troubleshooting issues efficiently and ensuring first-contact resolution. Acted as a brand ambassador, documented interactions accurately, and built long-term client relationships to drive satisfaction, loyalty, and retention.

Provided Tier 1 and Tier 2 customer service and technical support for Kaspersky Lab, a global cybersecurity leader. Handled inquiries via phone, chat, and email, including troubleshooting, account management, billing, and subscription support. Recommended suitable products as a Customer Success Specialist, guided users through technical issues, and collaborated with internal teams to resolve complex cases efficiently, ensuring a professional and solution-oriented customer experience.

As Office Manager and Personal Assistant to the Managing Director of the Mediterranean Division, I oversaw daily office operations, coordinated administrative processes, and provided executive support to ensure smooth business performance. My role involved managing vendor relations, organizing meetings and travel schedules, preparing presentations, supervising staff, and maintaining financial and operational efficiency. I also developed and implemented office policies, managed budgets, and supported both internal teams and client relations with professionalism and discretion.

Handled inbound and outbound customer interactions for Cosmote, including inquiries for local phone-book listings, customer retention, and short-term sales projects. Managed back-office processes such as registration, processing returned mail, and secure document handling. Supported customer satisfaction and operational efficiency through accurate, timely, and professional service.

Worked as part of the front-line retail team during the busy Christmas period, managing customer transactions efficiently and ensuring a smooth shopping experience. Responsibilities included processing payments (cash and card), scanning and pricing products accurately, and maintaining a high level of customer service in a fast-paced environment.

Receptionist, Front office, Guest Relations. Required 6-month Internship. As a Receptionist and Customer Service representative at Alykes Park Hotel, I was responsible for creating a welcoming and efficient guest experience from check-in to check-out. My duties included managing reservations, handling guest inquiries, coordinating with housekeeping and maintenance teams, and ensuring smooth daily operations. I developed strong communication and problem-solving skills while assisting guests from various countries, maintaining a high standard of hospitality, and promoting the hotel’s services to enhance guest satisfaction.

Provided administrative and executive support, managing phone calls, scheduling meetings, and maintaining contact lists. Prepared reports, presentations, and correspondence, while developing and maintaining filing systems and archives. Handled travel arrangements, expense reports, and office supply management. Ensured smooth office operations and delivered professional support to visitors and internal teams.

Business Administration and Tourism Management