Christine W.

- Acting as Steering Committee and highly involved in the hotel's various asset enhancement initiatives - Flagship property in charge of Rooms Division

Budget Planning, P&L, Renovation, Cost Control, Expense Analysis, Coaching and Development, Succession Planning, Reorganization,

Oversaw Rooms Division with concentration in the Housekeeping Department

- Ensured the delivery of friendly and efficient guest service are properly extended to all club registered guests - Established contacts with club guests; handled dissatisfied guests and take personal responsibility to resolve complaints - Managed all aspects impacting the Club L P&L - Ensured all Club L areas are kept to the highest levels of cleanliness and always well presented - Inspected rooms on a regular basis and reported any defects to ensure all club rooms are up to Langham Standard - Conducted performance appraisal, ongoing coaching and counseling

Ensure Guests' Satisfaction, P&L, Budget & Forecast, Union Management (minimize grievances), Groups Handling, Payroll Control, Scheduling, Crisis Management, MOD

Budget & Forecast, Cost Control, Inventory Monitoring, Payroll, Coaching and Counseling, Rooms inspection, Public Area Maintenance

Complaint Handling, Maximize Revenue, Controlling and Monitoring Workflow, Ensuring all Cash Out Reports are of no error, Conduct Training in areas such as PMS functional system, Guest Relations, Roster Handling