christine swank

senior technical program manager

About

High-performing program manager with over 20 years of experience in the technology industry. Accomplished leader and communicator, skilled at maximizing cross-functional team achievement and working within and across global organizations at all levels. Experienced in developing and managing global solutions, programs and professional services. Prioritized and managed multiple complex projects in a rapidly changing and deadline-driven environment. Strengths and expertise include: * Project management * Strategic planning * Root cause analysis * Process / product improvement * HW & SW quality data analytics * Internal audits * Communication and presentations * Customer advocacy and customer engagements

Country

united states

City

cary

Industry

computer networking

Skill

program management, root cause analysis, cross functional team leadership, telecommunications, integration, technical support, business process improvement, process quality improvement, quality management, change management, product management, quality assurance, unified communications, vendor management, enterprise software, data center, cloud computing, metrics reporting, fundraising, sales, event planning, team building, training, social networking, business networking, presentations, women empowerment, integrity, iso 9001, tl9000, customer satisfaction, cisco systems products, cisco technologies, dmaic, six sigma, cross team collaboration, project management, team leadership, global cross functional team leadership, leadership

Experience

tl 9000 program manager

cisco

2005-1 - 2008-1 · 3 yrs 1 mo

* Responsible for seeking new or maintaining existing TL 9000 registration for Cisco products, and registration to ISO 9001 within Sales and Technical Services. * Created, maintained and executed internal audit programs. * Performed TL 9000 and ISO 9001 internal audits. * Supported the planning, execution and follow-up of external third party registration and surveillance audits.

systems engineer

cisco

1997-1 - 1998-1 · 1 yr 1 mo

* Designed and engineered multi-service networking end to end solutions consolidating data, voice and video onto ATM, frame relay and IP infrastructures. * Determined customer network requirements and designed efficient, cost-effective networks based on technical and sales strategies with multi-service customers. * Delivered technical presentations, product demonstrations and managed on-site product evaluations for customers, partners, and resellers. * Developed and delivered product training for Account Managers, Systems Engineers, channel partners and other resellers. * Partnered with TAC, Product Management, Marketing and Product Development groups to solve critical customer issues and concerns.

senior systems engineer

nortel

1994-1 - 1997-1 · 3 yrs 1 mo

Designed, engineered and configured enterprise networking solutions to deliver high performance multimedia networks incorporating voice, data and video applications. Provided front line technical support. Provided network design and engineering support to develop customer business cases including equipment versus facility costs trade-off analysis, traffic analysis and performance engineering.