Christine Luangphakdy

- Supervise 2 Business Operations leads (in charge of Financial Services and Quebec Sectors) - Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the COO and the Leadership team - Work closely with the leadership and GTM teams and cooperatively with other key departments like Finance, Accounting, HR and Global Operations teams - Support the Sales team, qualifying Sales leads on Salesforce and run the Sales Cadence reviews to provide accurate Signings and revenue forecasts - Track and analyze key metrics including YtY revenue and pipeline growth, win/loss rates, and quota attainment - In charge of training, onboarding and mentoring new sales team members. With sales leaders and managers, help make data-driven decisions and recommendations for improving the sales funnel and process. - Raise awareness and enhance sales productivity by enabling the team to work smarter by simplifying processes - Ensure smooth deployment and transition to new CRM tools (SalesConnect to Atlas, and more recently from Atlas to Salesforce) with proper education/training and assistance to the Sales teams - Coaching other team members on Salesforce product to ensure knowledge is distributed among the team - Work with HR to allocate sales incentive programs and compensation planning in order to increase sales productivity. - Participate in sales efforts through the preparation of Monthly Sales Meetings, executive reviews and planning sessions to generate effectiveness and Sales vision

- Managed the Staff augmentation Services delivery of key projects portfolio where IBM provided Application management and Business services - Built client relationships and built a pipeline of additional opportunities within Bombardier account - Seeked out Resources on demand opportunities to expand IBM’s footprint - Maintained business controls for pipeline reporting, delivery, and accounting in accordance with IBM’s policies and practices

- Implemented a Sales management system : Sales performance indicators, Budgeting\Planning\Forecasting, Financial interlock - Delivered all required data tracking and analysis to provide the Leadership team with recommendations and insights to improve performance. - Optimized Business Processes : Sales, CRM & Operations processes

- Supported proposals and value-added studies delivery to clients - Managed profitability of Projects portfolio related to the Sector - Monitored investments spend of the Sector and provided visibility on Key Success Metrics of projects - Managed the CRM tool and analysed opportunities pipeline and Sales coverage data

- In charge of the inventory management of NBC account’s ATM and servers assets - Developed and maintained processes, policies and measurements helping the client to effectively manage both on a daily basis and long-term its IT asset portfolio - Optimized Asset management metrics in regards to cost, risk, compliance, business performance objectives, and IT Governance as established by the client - Improved Assets tracking accuracy % in the network from 50% to more than 90%.