Christine Ann Hernandez

Duties & Responsibilities: Application & Process Management - Handle full lifecycle of incentive and interconnection applications—from reservation to claim and extensions - Ensure document accuracy and compliance with utility and program standards - Generate reports to improve visibility and project tracking Utilities: Southern California Edison (SCE) Pacific Gas & Electric Co. (PG&E) San Diego Gas & Electric (SDG&E) Imperial Irrigation District (IID) Anaheim Public Utilities (APU) Roseville Electric Coordination & Communication - Serve as main contact for utilities - Manage inquiries, follow-ups, and mailbox communications - Collaborate with internal teams (sales, engineering, operations) to resolve inspection and application issues - Build strong relationships with external stakeholders Monitoring & Reporting - Create dashboards and reports to track submissions and approvals Data Management - Maintain accurate interconnection data in CRM systems - Update and organize documentation for compliance and inspections Issue Resolution & Escalation - Address and resolve documentation discrepancies - Route issues appropriately and manage shared mailboxes Quality Assurance & Process Improvement - Participate in UAT, RCCA, and market research - Support audits and continuous improvement initiatives - Drive toward 100% accuracy and 30-day cycle time goals Compliance & Safety - Ensure adherence to environmental, health, safety, and company standards - Align work with interconnection and incentive program rules Additional Duties - Facilitate meetings and support evolving business needs

- Coordinate activation of residential solar systems - Verify system readiness and ensure compliance with utility interconnection requirements - Monitor system performance and troubleshoot activation issues - Communicate with customers, installers, and utility companies to facilitate smooth activation - Update CRM systems with activation status and documentation - Provide technical support during post-installation phase - Educate customers on system usage and performance expectations - Ensure timely resolution of activation-related concerns - Collaborate with cross-functional teams to streamline activation workflow

Delivering expert technical assistance across a range of complex systems and customer scenarios, with a focus on solar energy solutions. Key responsibilities include: 1. Advanced Technical Support: Assist field engineers, technicians, and product support teams in diagnosing, troubleshooting and repairing PV and Storage systems using Pro-Fleet Management and Enphase Enlighten. 2. Solar System Support: Provide technical guidance to dealers and homeowners during and after photovoltaic and Storage system installations, ensuring optimal performance and customer satisfaction. 3. Case Management: Log and track all customer interactions in the CRM system, following up on assigned cases until resolution is confirmed by the dealer. 4. Compliance & Safety: Adhere strictly to environmental, health, safety, and quality standards, maintaining alignment with company policies and industry regulations.

Senior Staff Engineer – Epson Precision Philippines Inc. Tenure: 4 years and 11 months As a Senior Staff Engineer, I played a key role in ensuring product quality and operational efficiency throughout the manufacturing lifecycle. My responsibilities spanned across: 1. Parts Quality Assurance & Control: Conducted rigorous inspections and quality checks before, during, and after production to ensure compliance with standards and customer requirements. 2. Data Analysis & Technical Reporting: Utilized Root Cause Analysis and the Why-Why Method to investigate defects and generate actionable technical reports for continuous improvement. 3. New Model Ramp-Up: Led the introduction and scaling of new product models, ensuring smooth integration into existing production lines. 4. Production Quota Management: Oversaw injection molding operations to meet daily and monthly production targets while maintaining quality benchmarks. 5. Process Improvement & Parts Development: Collaborated with cross-functional teams to enhance part development workflows and inspection protocols. 6. Materials Planning & Inventory Control: Managed material forecasting and inventory levels to support uninterrupted production and minimize waste. 7. 4M Change Application: Implemented and monitored changes in Man, Machine, Method, and Material to optimize production outcomes. 8. Team Leadership: Served as Team Leader for the New Model Group, coordinating efforts across departments to ensure timely and successful product launches.