Christina Hea Shi Chiann

- Lead partner recruitment and onboarding efforts, managing ongoing relationships and expanding account potential - Develop and implement channel account plans and sales strategies, regularly monitoring and analyzing partner performance - Drive lead generation activities, including cold calling, opportunity management, follow-up, and CRM maintenance - Support the team in generating leads, executing marketing campaigns, and post-event follow-up Conduct sales enablement sessions with partners, discussing how Crayon’s services and vendor portfolio can benefit them

- Identify challenges and develop and implement sales strategies through internal education resources to meet revenue and growth targets. - Engage in strategic thinking, project management, and stakeholder management to drive business performance. - Collaborate effectively with Account Managers, regional teams, Product Owners, management, and external stakeholders. - Develop detailed project plans, including timelines, milestones, goals, and resource planning. - Identify issues, develop hypotheses, gather and interpret data, execute analysis, and present findings and strategic recommendations to key decision-makers. - Monitor and optimise Account Manager performance to drive business growth. - Collaborate closely with internal teams to implement and coordinate related projects' execution. - Perform additional ad-hoc tasks as needed.

- Manage clients from various industries, providing solutions related to connectivity, cloud, e-commerce, and other soft tech services. - Enhance performance visibility for senior management and solution owners by delivering comprehensive business reports on various types of solutions. - Develop and implement strategic and tactical plans for a broader market portfolio, ensuring that KPIs and goals for the assigned accounts are met. - Build market position within assigned accounts by identifying potential business deals and fostering strong relationships with existing and new customers. - Develop and execute retention strategies to minimise the churn rate within the portfolio of accounts. - Provide and screen data and information for potential business deals by analysing market strategies, assessing risks, and ensuring financial accuracy for business decision-making. - Protect the organisation’s value by maintaining the confidentiality of company information and tender processes. - Expand account depth and breadth to ensure thorough coverage, including dealer coverage where applicable. - Assist the collection team with manageing customers' ageing accounts. - Ensure the CRM pipeline is diligently updated, consistently adding new opportunities weekly and progressing opportunities from creation to closing. - Develop comprehensive account plans for all assigned customers. - Drive every opportunity to closure with a well-defined plan. - Work closely with the Solution Sales/Pre-Sales team to identify new solutions for assigned customers, fostering sustainable account growth.

- Manage projects, accounts, and stakeholders, ensuring effective communication and collaboration with both internal and external stakeholders. - Maintain the health of business accounts by providing appropriate solutions, creating proposals, and managing costs. - Design and propose retail security solutions, including Electronic Article Surveillance (EAS) systems, Traffic Intelligence, CCTV Surveillance Systems, Access Controls, and Digital Signage. - Focus on delivering tailored security solutions that meet client needs and align with industry standards. - Develop and sustain robust relationships with clients, including those with global contracts, to ensure high customer satisfaction and retention levels. - Identify opportunities for account growth and work towards achieving sales targets. - Coordinate with technical teams to ensure the successful implementation and support of security solutions. - Prepare and present detailed proposals and reports to clients and senior management. - Develop comprehensive account plans for all assigned customers. - Drive every opportunity to closure with a well-defined plan. - Track all post-sales activities to ensure timely delivery. - Ensure the CRM pipeline is diligently updated, consistently adding new opportunities weekly and progressing opportunities from creation to closing. - Stay updated on the latest trends and advancements in retail security solutions.

- Consult on training programmes for clients across the Human Resources, Tax, and Accounting departments. - Manage existing accounts and develop new accounts within Government-Linked Companies, legal firms, audit firms, publicly listed companies, and Small to Medium enterprises (SMEs). - Develop and deliver customised training solutions that meet client needs and enhance their organisational capabilities. - Identify and pursue new business opportunities to expand the client portfolio. - Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. - Coordinate and manage events, including seminars, workshops, and training sessions, to promote Wolters Kluwer’s services and solutions. - Prepare and present proposals, reports, and presentations to clients and senior management. - Collaborate with internal teams to ensure the seamless delivery of training programmes and events. - Stay updated on industry trends and best practices to provide clients with the most relevant and effective trainings.

- Assist the Retention Manager in increasing the renewal rate of CCH Intelliconnect subscribers. - Monitor and analyse the usage rate of subscribers to identify trends and areas for improvement. - Provide insights and recommendations based on usage data to enhance subscriber engagement and retention. - Support the development and implementation of retention strategies and campaigns. - Communicate with subscribers to understand their needs and address any concerns or issues. - Prepare reports on subscriber usage and retention metrics for the Retention Manager and senior management.

- Monitor inventory levels and oversee the delivery of materials and ingredients for the Manufacturing Department. - Maintain strong relationships with suppliers to ensure a reliable supply chain. - Prepare specifications, tenders, and schedules for procurement needs. - Obtain and negotiate prices, gather quotations, and place orders to ensure cost-effective purchasing. - Collaborate with the Manufacturing Department to understand material requirements and ensure timely supply. - Evaluate supplier performance and negotiate contracts to secure advantageous terms. - Ensure all procurement activities comply with company policies and industry regulations. - Track and report key procurement metrics to identify areas for improvement. - Resolve any issues or discrepancies with orders and deliveries.