christina rwabutogo

* Windows 7 migrations- Completed * Main tasks and responsibilities are: * Providing Desktop support to clients with computer problems such as: * Incompatible drivers, system crashes, configuration email issues etc. * Call logging, resolving issues where possible before re-assignment to others. * Helping out end-users (BTE) do their job more efficiently * Liaising with seniors * Taking part in meetings * Working on action logs for meetings and updating them * RDS by screen sharing to resolve client issues with BTE on site e.g. changing admin passwords * Working on different servers e.g. CITRIX and EA * Adding users, generating passwords, adding multi clients on an asset and deleting activation codes in DESlock+ app. * Answer calls to the BTE engineers progressing deployment activities at Agency sites * Receiving, logging, analysing and fixing calls to a successful resolution.

* Providing IT services to internal and remoter users * Supporting all Microsoft Office products 2016 * Managing Active directory-Creating new starter, leavers, permissions, deleting etc. * Managing the Exchange email server * Office 365 and SharePoint management and security * Managing Citrix receiver and in-built apps * Troubleshooting Wi-Fi network issues * Working in a diverse and challenging environment

* Providing 2nd line support to internal and remoter users * Logging & resolving incidents via SM9 * Supporting all Microsoft Office packages 2013, Outlook 365, Lotus notes, troubleshooting viruses, IE issues, wireless issues, printer issues, blue screens, password resets, imaging PCs etc. * Providing user support through active directory-account administration * Providing support of mobile devices-iPhones and Androids * Software deployment through SCCM and active directory * Storing and reviewing reports/documents in SharePoint * VIP meeting room support and assisting with conference meetings via WebEx & Skype * Mentoring & training apprentices * Working as part of a team and operating in an ITIL framework * Working in a virtualization infrastructure * Maintaining relationships with client & stakeholders * Working in a diverse and challenging environment

Leadership role in Project Management group dissertation "Computer aided learning (CAL) program that teaches the concepts and methods of business decision making". May 2010. Core Modules Term 1 (Computer Science) Database Management Systems (SQL Server) Introduction to Operating Systems, Architectures & Networking Discovering Interaction Design Programming with Data Structures & Algorithms (Java) Term 2 (Switched to IT & Networking) Data Communications Host Operating Systems & Security Web Development & Scripting(HTLM, Adobe Dreamweaver) Principles of Human Computer Interaction Term 3 Network Management & Security Novel Interactive Technologies New Media (Adobe Flash) Computing Project Management (Dissertation) Activities and Societies: Student Rep supporting first year intake.

Core Modules * Accounting and Financial Management * Business Strategy * Business Economics * Decision and Risk Analysis * Markets and Customers * Organisational Behaviour * Global Corporate Social Responsibility * MSc Management: Global Research Project Activities and Societies: Group work teams.