Christina Phillips

Lead a diverse team of 20+ employees across multiple departments, including recruitment, training, and performance management. Oversee operational efficiency, including payroll processing using ADP, scheduling, and resource allocation. Manage business operating systems using Mindbody technology software. Resolve customer complaints and implement service recovery strategies to enhance satisfaction. Manage total business marketing and business strategies. Conduct regular staff meetings to align goals and ensure operational consistency. Report directly and advise the CEO on all operational requirements. Design and execute employee development programs to boost performance and morale.

Developed and executed membership acquisition strategies, consistently achieving monthly sales targets. Cultivated corporate partnerships by marketing services to local businesses. Organized open houses and expos to increase brand visibility and attract new members. Designed marketing materials, including flyers and promotional postcards, using Constant Contact. Conducted data-driven analysis to identify sales trends and optimize marketing efforts.

Delivered exceptional customer service by addressing member inquiries and providing membership information for prospective clients. Supported operational launches when opening the Bedford location, including staff onboarding and training. Maintained a clean, safe, and welcoming environment for members and guests. Enforced facility policies and ensured adherence to health and safety protocols.

Collaborated with a research team on advanced projects related to computer-aided detection of prostate cancer. Utilized radiology software to analyze MR images and enhance segmentation algorithms. Managed confidential medical data for hundreds of patients to support research integrity. Created 3D organ models to assist in the development of automated systems for cancer detection.