christina navarro

primary training support associate

About

Determined to provide complete and quality work to assist others in providing a positive service experience for our customers. Hardworking, diligent, and driven.

Country

united states

City

san antonio

Industry

investment management

Skill

customer service, customer satisfaction, time management, customer experience, management, inventory management, training, retail, outlook, customer retention, microsoft excel, call centers, merchandising, troubleshooting, inventory control, microsoft word, employee training, website development, html scripting, creative writing, loss prevention, data entry, powerpoint, visual merchandising, computers, technical writing, dreamweaver, html5, c++, illustrator, indesign, wordpress, photoshop

Experience

policy and procedure representative

sears holdings corporation

2011-1 - 2015-11 · 4 yrs 11 mos

Create webpage to describe specific procedures and policies used by Customer Service Representatives. Help to ensure a positive customer experience by providing clear and detailed steps for handling various situations.

customer service representative

sears holdings corporation

2006-12 - 2011-10 · 4 yrs 11 mos

Assisted customers with their in-home repair needs. Scheduled repair service. Worked with other members of the Sears In-Home Repair team to ensure a positive customer experience.

assistant manager

sonic drive-in

2003-8 - 2006-11 · 3 yrs 4 mos

Managed a team of 6 to 10 members to ensure quality service and product for customers. Handled escalated situations face to face. Collected, counted, and deposited money collected from all associates at end of shift.