christina naranjo

Account Manager at QPharma, Inc at QPharma, Inc.

* Oversee DRS Reconciliation Department in conducting quarterly reconciliations for various clients sampling Rx and Non-Rx products * Communicate compliance risks to clients and work with Corporate Compliance to report large variances to the FDA * Approve and maintain reconciliation documentation for both paper and electronic files * Maintain training documentation and ensure that department’s procedures are in accordance with standard operating procedures * Conduct training and integration for new Reconciliation Analysts * Manage additional projects for DRS clientele including consulting on sample accountability for client vendors, assisting with SFA roll-out and allocating tasks to help desk * Work with clients and DRS Client Services regarding all auditing services, including signature and facility audits, to ensure seamless tracking of samples * Identify the needs of clients to recommend effective products and services and offer ongoing support

* Monitoring and tracking sample accountability practices for over 300 sales representatives in accordance with PDMA guidelines and client business rules * Analyzing sampling data from sales representatives with sample discrepancies that exceed significant loss thresholds * Documenting sampling discrepancies and variances that are over significant loss threshold to be reported to the FDA * Regularly maintain communication with sales reps and client personnel * Maintain Good Documentation Practices in accordance with corporate/FDA compliance * Assorted projects including creating documentation and creating reports for clients * Successfully manage time and prioritize to meet deadlines for quarterly reconciliations and FDA reporting

Responsible for completing monetary transactions, cross selling products and services, complying with security procedures while striving to maintain 5 star customer service rating Completed monetary transactions including cash deposits and withdrawals, business deposits, distributing bank checks and money orders, foreign currency transactions, ordering supplies for customers Assessing and responding to customer needs in a friendly and professional manner, answering questions about products and services and assisting customer with inquiries about their accounts Performing store opening/closing procedures to comply with company protocol and minimize security risks Minimizing risks of loss by scrutinizing all transactions, reconciling cash drawer multiple times per day and adhering to cash drawer limits

* General office support including filing, opening mail, answering phones, faxing and special projects as needed * Responsible for organizing and maintaining patient filing system, pulling charts for office visits and preparing records for insurance companies * Responsible for collecting payments sent through mail, and payments collected as cash or check during patient visits. Compiled checks and cash for daily bank deposit * Responsible for opening and distributing mail to physicians and office staff

* Providing excellent customer service, answering questions, finding items and price checks * Processing transactions as cashier, striving to provide exceptional customer experience with efficiency and accuracy * Organizing merchandise to keep store in neat and manageable condition for customers * Minimizing fraud and theft by scrutinizing price tags and item numbers

* Regularly monitor and investigate sampling discrepancies for multiple designated pharmaceutical clients to ensure each sales force is compliant with PDMA guidelines as well as client specific business rules. * Analyze client inventory reconciliation data per client business rules to identify potential PDMA regulatory issues and non-compliance with business rules * Follow up with sales representatives, district managers and client home office to resolve and report reconciliation issues * Perform data entry and file adjustment forms and any other relevant information pertaining to inventory reconciliations * Document all case information clearly to ensure traceability of actions performed

Graduate Coursework"," * Communication and Negotiation"," * Organizational Culture"," * Communication and Mediation"," * Business and Professional Communication"," * Foundations of Public Administration"," * Crisis Communication"," * Organizational Communication Theory"," * Communication in Training and Development"," * Quantitative Research Methods in Communication"," * General Linguistics"," * Current Issues in News Literacy"]

The Metro Staff Writer at Fairleigh Dickinson University 2005-2009"," * Volunteer position writing for the “Entertainment” section of student-run newspaper"," * Independently researched and wrote articles meeting bi-monthly deadlines","Sphere Staff Editor at Fairleigh Dickinson University 2008"," * Volunteer position reading international student submissions to online literary magazine in fiction"," * Determining merit of writing for publication in magazine","Wroxton College Study Abroad - Spring 2007","Institute for Forensic Science Administration at Fairleigh Dickinson University 2006","Roger Koppl Professor and Director of IFSA"," * Assisted Professor Koppl with research project. Read articles and categorized them by determining to which area of forensics they were related"]