christina morales
customer support specialist ii
About
I am constantly looking to better myself and my library of knowledge. My future career goals are to become PMP certified so that I can work with teams in a Project Management position.
united states
morgantown
information technology and services
microsoft office, troubleshooting, technical writing, computer hardware, data analysis, information technology, business communications, jira, teamwork, programming, communication, sdlc, raiser's edge, convio luminate online, research, project management, problem solving, management, numara track it, os x, windows 7, windows 8, visio, visual basic, sql, mysql, c#, oracle e business suite, rdbms, oracle sql developer, oracle business intelligence, higher education, statistics, html, matlab, wireshark, network security, sccm, ghost imaging, group policy, kaspersky antivirus, information systems, systems analysis, microsoft excel, outlook, microsoft word, powerpoint, retail, cash handling, self learning
Experience
junior customer support specialist
meridian knowledge solutions
* Troubleshooting client problems by diagnosing and resolving learning management system problems while communicating with documentation through the JIRA ticketing system * Acting as a first point of contact for all IT and technical queries related to a client’s development, stage, production and production support sites * Elevating customer problems for higher-level review when necessary * Excellent time management and written communication
student technician
west virginia university
* Installing and maintaining the college’s IT resources, including computer labs, classrooms, telephones, copiers/printers, and software * Providing support for programs, hardware, and day-to-day operations with documentation in Numara Track-It! * Replaced over 100 PC’s with a new image created with SCCM over the course of July 2014 * Advanced understanding of physical hardware * Excellent written and verbal communication
student manager in dinning services
west virginia university
* Managing the store to provide fast, personal service through efficient training and proper assignment of staff * Supervising and performing cash operations such as opening, closing out, and depositing averaging $2,000 a day * Tracking inventory and ordering product * Strong team work and individual motivation
unit clerk
west virginia university hospitals
customer support specialist ii
meridian knowledge solutions
* Troubleshooting elevated client problems by diagnosing and resolving learning management system problems while communicating through the JIRA ticketing system * Assisting and leading projects and assignments in support of the management, analysis, design, development, and implementation of Meridian administrative functions
Education
fairmont state university
nursing
I began at FSU hoping to become a Nurse. I worked at a hospital at the time, was even accepted to the nursing program before I discovered my love of technology and began my pursuit towards an MIS degree by transferring to WVU.
west virginia university
business administration
Major: Management Information Systems Minor: Communication Activities and Societies: Management Information Systems Association
christina morales's Contact Information
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