Christina Chia

• Understand business needs and provide best suited Talent Acquisition solutions for Australia, New Zealand, China, Hongkong and Taiwan. • Lead and guide talent acquisition team towards excellence • Accountable for end-to-end recruitment process from requisition management, candidate sourcing, selection process, offer management, pre-hiring activities. Ensure quality deliveries via internal team resources or agencies. • Offer expert advice and proposals to service recipient through development of deep expertise and staying abreast of current and emerging market insights and legal legislations. • Collaborate with multiple parties to develop and deliver talent strategy and framework suited for the service recipients. Support the talent pipeline processes through gathering of local market talent insights, managing sourcing/recruitment channels, creating internal candidate data pools, and supporting recruitment campaigns and marketing activities. • Drive process improvements, automation, and digitalization measures to offer best service delivery experience that aligned with corporate strategies. Achievements: • APAC recruitment process and approval matrix harmonization • Recruitment and HR Administration flows digitalization and automation for efficiency gain and manpower optimization • AI integration in recruitment

Recruitment: • Manage Recruitment team, with responsibility for coaching, performance review and development • Accountable for the performance and achievement of KPIs of the whole recruiting team • Define hiring needs as well as build and implement cost-effective, results-oriented recruitment strategies • Act as a talent advisor to instill a culture of recruiting; driving alignment • Engage and partner with stakeholders to advise on the best practice across the hiring process, future direction of talent acquisition, giving key input on budgets, strategies and timelines • Present market insight such as competitive intelligence and research regarding compensation trends, how roles are evolving in the industry, factors impacting talent acquisition and retention • Develop appropriate and consistent communications with both internal and external stakeholders to ensure a positive stakeholders' experience HR Business Partnering • Evaluate business structures, advise management on the allocation of manpower and facilitate cost-effective and efficient procedures • Support organizational design and definition of roles and responsibilities • Manage and execute retrenchment exercise • Execute change management strategies in order to expedite adoption and harmonization process • Develop, establish and review HR policies and procedure • Evaluate HR practices to determine potential compliance risk as well as provide sound advice to ensure Company’s procedure and practice is comply with regulatory and ethical standards • Responsible for employee life cycle management including onboarding, offboarding as well as employees' career growth planning such as transfer, salary review, re-assignment and promotion Employer Branding: • Responsible for the overall employer branding activities • Plan and implement employees' engagement program • Leverage company’s professional network through relationships with human resource consulting company, colleges and other partners

Business Partnering • Build strong and credible relationships with Management, acting as a coach and mentor and advising on all people issues, plans and strategies • Conduct structured HR Business partnering meetings with key stakeholders to drive achievement of HR KPI’s agreeing actions for coming month • Take part in projects and company initiatives to ensure the continued development of manpower is aligned with business directions • Manage and execute retrenchment exercise Recruitment and Selection • Support with manager level recruitment to ensure that advertising of vacancies is designed effectively and works to attract the right calibre of staff • Manage through exit interview and retention strategies • Provide Management with resourcing trend analysis data, and proactively guiding them to take appropriate measures • Coach managers in recruitment and selection techniques where required Employment Relations • Advise managers on all staff related matters and guide on employment law issues • Manage all discipline, grievance and counselling and to ensure it takes place in line with Company procedures, is fair and reasonable • Monitor all employee relations issues highlighting and identifying areas of concern and taking effective countermeasures • Ensure that redundancies are conducted in line with legislation, Company policy and Company values Management Information • Analyse the information and ensure that Management fully understand the trends and make recommendations to ensure productivity and profitability

Provide expert advice, data and recommendations to Hiring Managers to support key resourcing decisions across Hong Kong, Malaysia, Singapore and Thailand as well as design and deliver innovative resourcing strategies to draw high quality candidates and create effective talent pools for future business needs. • Responsible for the recruitment and selection of candidates, including the sourcing and selection process, screening and pre-qualifying applicants and individual/group interviewing. • Identify, source and secure candidates through direct targeting, industry networking methods, job boards and social media sites. • Responsible for designing and implementing recruiting strategies, advising on process, routes to market and media • Consult with managers to understand the skills required for each position in order to effectively match qualified candidates to business needs • Prepare and deliver all required feedback and correspondence to candidates • Administer online skills and psychometric testing services where required • Proactively manage all approved requisitions for specific business areas to deliver a positive candidate and hiring manager experience while ensuring all assigned metrics in staffing activities are met • Be a trusted talent acquisition advisor to leadership and key stakeholders • Monitor hiring practices across the company to ensure all documentation, interviews and actions are consistent and comply with all legal and ethical standards • Work in partnership with global peers to provide an improved candidate experience at all times for our new hires and in parallel, reduce time to hire without compromising quality. • Deliver additional recruitment-related projects and initiatives as required.

Recruitment & Reporting: • Serve as a business partner with hiring managers to develop effective sourcing and recruitment strategies • Develop effective relationships within the organization and the hiring community to have influence and impact the recruitment process • Manage full life cycle recruitment which included post, source, prescreen, interview, background, references, offer, onboarding and etc • Develop appropriate strategies, define roles and responsibilities of hiring team to ensure efficient recruitment lifecycle • Involve in employer branding activities such as coordinate and participate in exhibitions of recruitment as well as HR awards participation • Prepare monthly reports such as Manpower Analysis, Employee Statistics, Attrition Rate Report, Risk Management Slides • Determine implications and consequences of analyses based on available information • Perform monthly review and clean up HRIS data Talent Management: • Coordinate and manage the talent management initiative activities such as scholarship, internships and succession • Be the liaison for industry and academia partnership and/or collaboration in talent management initiatives • Participate in the development of management trainee program Change Management: • Assist in organization chart review quarterly • Support organizational design and definition of roles and responsibilities • Manage and communicate with stakeholders • Execute change management strategies in order to expedite employee's adoption Others: • Appointed as Committee for ACSM Annual General Meeting • Appointed as Committee for ACSM 20th Anniversary Cup Badminton Championship • Appointed as Committee for ACSM Late Chairman Tribute Dinner Achievements: • Promoted from Executive I to Senior Executive II wef 1st June 2016 • Promoted from Senior Executive II to Senior Executive I wef 1st June 2017 • Promoted from Senior Executive I to Assistant Manager wef 1st June 2018 • Received Meritorious Staff Award 2017

• Brands: ZARA, Massimo Dutti, Pull&Bear, Bershka, Bossini Recruitment • Assist in recruitment and hiring request • Participate in walk-in interview for all of the brands • Screen and identify potential candidates • Conduct interviews for non-management levels • Arrange interviews for management levels • Perform reference check of all the shortlisted candidates • Make job offers, and prepare offer letters HR & Administration: • Manage and update employee data, personal files and leave utilization • Monitor attendance of all front-end staff (by checking punch cards) • Responsible in enforcing staff discipline in accordance to company policies and procedures • Monitor movement and career development progress of front-end staff • Prepare HR relevant letters such as offer letter, staff movement letter and etc • Prepare monthly reports Payroll • Responsible for monthly payroll processing which included sales commission calculation, update monthly deduction, allowances, staff movement, termination and etc. • Prepare statutory reports Operations • Conduct performance reviews • Provide and organize training and development • Calculate sales commission • Ensure standards for quality and customer service are met • Counseling or resolve staff issues • Analyze trends, sales figures and forecast future sales volumes to maximise profits • Manage stock levels and stock control • Manage windows and in-store display Others • Participate in SAP blueprint meeting. • Liaise with SAP consultant for company policy preparation.