christina chernysh

* ● Own relationship and consult clients on marketing strategy for website content, creative branding, social media and search engine optimization * ● Manage internal resources and ensure all project objectives and timelines are met through completion * ● Develop SEO strategy to ensure clients reach top 3 spot on Google within 4 to 6 months * ● Increased company’s new client base by 66% through business development efforts and expanded service offerings * ● Retained clients past their original contract date by consulting SMB clients on long-term marketing efforts * ● Create templates for internal operations to automate manual tasks as well as increase productivity

●Researched and developed a tourism strategic plan by coordinating with local counties, regional organizations and programs to increase economic impact of foreign and domestic visitors to the region ● Collaborated with cross-functional departments to develop English language tourism marketing and positioning for various European countries ● Translated tourist and visitor information collateral for website content and promotional display into English ● Consulted inbound visitors on local tourism, entertainment and activities

● Consulted clients on travel needs to determine best option for transportation, accommodations, insurance and other travel services within their designated budget ● Met and exceeded weekly and monthly sales quote through consultative sales approach ● Upheld high knowledge of travel industry news, visa requirements and destination research to deliver personalized travel recommendations for clients ● Maintained relationship with suppliers (hotel, operators, guides and other travel vendors) to ensure profit margins for company ● Kept detailed client records within CRM tool to ensure repeat business

* ● Managed high volume of international and domestic inbound technical support requests servicing clients in English and Ukrainian * ● Advised clients on solutions based on knowledge of PC and MAC computer operating systems * ● Logged and kept detailed records of queries to trend out common requests which resulted in automating processes * ● Updated FAQ/self-help document to decrease troubleshooting time and increase satisfaction

* ● Perform an online search for qualified candidates by using the network, LinkedIn, social media, Job Boards, forums and other user groups * ● Reach out to the qualified candidates via email, phone and other means of communication * ● Conduct in-depth technical and behavioral interviews with candidates * ● Qualify candidates during the interviews and submit to the Sales team for the specific role * ● Guide and coach candidates through the interview process * ● Check referrals for each candidate in the employment process * ● Work closely with the sales team on a daily basis to gather and send updates to the candidate submitted * ● Meet KPI's set by management * ● Generate referrals for future business opportunities